Information of operations performing

General Information

The current state of the operation created as part of the payment in the ECommPay payment platform is indicated by its status. The operation status may be received from the payment platform in the intermediate and final callbacks and in responses to the request for Checking current payment information in the operation.status parameter, as well as may be seen in Dashboard Light or Dashboard.

In addition to statuses, the payment platform uses service codes and messages, which specify information about the operation performing or the possible reasons of operation declining, including those received from external payment systems. All the response and error codes, as well as its related messages are unified in the payment platform so that it is convenient to provide the information. The unified codes and messages are sent to the merchant web service same way as the status in the operation.code and operation.message parameters. You can also view this information in Dashboard Light or Dashboard in the payment details.

Figure: A fragment of the callback with information about the operation performing

"operation": {
            "id": 65658000001111,
            "type": "sale",
            "status": "success",  // operation status
            "date": "2019-08-30T13:58:12+0000",
            "created_date": "2019-08-30T13:58:06+0000",
            "request_id": "0a5cb476be3a55010fb050ec1c1cbd35361ac912a3",
            "sum_initial": {
                "amount": 10000,
                "currency": "EUR"
            },
            "sum_converted": {
                "amount": 10000,
                "currency": "EUR"
            },
            "code": "0",  // code specifying the status
            "message": "Success"  // explanation to the code
        }

If an error occurs while operation request processing, it is indicated by the error request status. Since the operation is not created in this case, the payment platform sends error data in a synchronous response in the code and message parameters. For more information and examples of synchronous error responses, see Response format.

When working with errors, some actions may be required on the merchant's side. Various recomedations are provided according to the received status and error code are provided in the table below.

Table 1. Statuses and possible actions
Statuses Comment Action
success Operation is performed. There are no further actions required No action required
  • awaiting 3ds result
  • awaiting redirect result
  • awaiting clarification
  • awaiting customer action
  • awaiting merchant auth
  • processing
Operation performing is in progress It is necessary to wait
decline Operation performing was declined: by a customer, by exceeding the requests number limit, by net connection failure or by insufficient funds on the customer account at current moment Resend the request or Resend the request later
Operation performing was declined due to incorrect data in the request. Eliminate the error on your side by correcting the request or contact the technical support for help Correct the request before resending
Operation processing was declined due to a technical failure, contact the technical support Contact the technical support
Operation performing was declined by the risk control system (RCS) or due to other reasons that cannot be eliminated. Comments on the decline can be obtained from the technical support No action required
error Error occurred while operation request processing. Operation is not performed Correct the request before resending

The possible values of the codes and the messages that are displayed to customers, and suggested to the merchant further actions are given in the tables below.

General codes

Code Message Description Action
0 Success Operation successfully completed No action required
100 General decline Operation was declined. General Gate error Contact the technical support
104 Declined by 3DS check Operation was declined due to unsuccessful authentication Resend the request
108 Customer has not returned from ACS Operation was declined. Customer has not returned from ACS page of the issuing bank. Resend the request
301 Cancelled Operation was cancelled by the participant Resend the request
303 Access denied Request is prohibited due to lack of permits Contact the technical support
309 The amount received during conversion exceeds the limit Operation was declined as the payment amount exceeds the limit specified by the payment provider Correct the request before resending
310 This operation is not allowed by project settings Operation was declined. This type of operation is not available for the project. Contact the technical support
314 Provider is not available now to perform the operation Operation was declined as the provider is not available now Resend the request later
402 Declined by Risk System Operation was declined due to suspicion of a fraud. General anti-fraud decline No action required
501 Internal error An internal error has occurred Contact the technical support
502 Validation error Received data cannot be validated Contact the technical support
601 Try again An error has occurred Resend the request
602 Network error A network error occurred with one of the external services Resend the request
603 Auto decline Operation was declined because of auto decline settings Resend the request
702 Malformed request Request was rejected due to malformed format Correct the request before resending
903 Exceeded allowed amount for refund Total amount of refunds by the bank card exceeds the amount of init payments Contact the technical support
904 Exceeded allowed amount for payout The bank card exceeded the limits on the amount for payouts Contact the technical support
2003 Invalid JSON string Invalid JSON string was sent in the request Correct the request before resending
2004 Required field not provided Required parameter was not sent in the request Correct the request before resending
2014 Addendum data disallowed with COF purchase registration Addendum data in request with COF purchase registration is not allowed Correct the request before resending
2123 Account verification is not allowed Account verification is not allowed Correct the request before resending
2124 Invalid Customer ID Invalid customer_id was sent in the request Correct the request before resending
2426 Invalid Email Invalid email parameter was sent in the request Correct the request before resending
2442 Project ID not found Parameter project_id was not found in the request Correct the request before resending
2466 Declined By Pares Settings An incorrect 3D Secure verification code was entered or an error occurred during the entering Resend the request
2541 Unknown Payment Method Unknown payment_method was sent in the request Correct the request before resending
2606 Withdrawal without initial payment is not allowed Withdrawal without initial payment is not allowed Correct the request before resending
2609 Invalid day of birth Invalid day_of_birth was sent in the request Correct the request before resending
2610 Invalid Country Invalid country was sent in the request Correct the request before resending
2611 Invalid City Invalid city was sent in the request Correct the request before resending
2641 Invalid Bank Code or Currency Invalid bank_id or currency was sent in the request Correct the request before resending
2642 Operation amount is greater than limit Operation amount is greater than allowed limit Correct the request before resending
2701 Rules Failed Code Operation processing failed due to business rules Contact the technical support
2801 Bank ID not found Parameter bank_id was not found in the request Correct the request before resending
2881 Country not found Parameter country was not found in the request Correct the request before resending
2945 Invalid operation type for try again request Invalid operation type for try again the request Correct the request before resending
2949 Invalid amount for try again request Invalid amount for try again the request Correct the request before resending
3001 Invalid day of birth from UK merchant Invalid day of birth was sent in the request from UK merchant Correct the request before resending
3002 Invalid Post Code from UK merchant Invalid post code was sent in the request from UK merchant Correct the request before resending
3003 Invalid Surname from UK merchant Invalid surname was sent in the request from UK merchant Correct the request before resending
3004 Invalid Street Address from UK merchant Invalid street address was sent in the request from UK merchant Correct the request before resending
3019 Exceeded count split operation Operation was rejected because the payment amount is greater than it is possible to perform under the limits, taking into account the number of operations with splitting the payment amount No action required
3020 Period of card validity is required for the project Card expiry date is required but was not sent in the request Correct the request before resending
3021 Card expired Card has expired Correct the request before resending
3022 Customer is not presented in saved card request Customer was not sent in the request for payment by using a saved card Correct the request before resending
3023 Provided currency disabled for Project ID Provided currency is disabled for the project_id Contact the technical support
3024 Invalid Payment ID Invalid payment_id was sent in the request Correct the request before resending
3026 Internal Decline Payment performing through this payment system is not available Contact the technical support
3027 Invalid token provided Invalid token was sent in the request Correct the request before resending
3028 Insufficient funds on merchant balance Insufficient funds on the balance to perform payout Contact the technical support
3029 Operation with expired card is not allowed for this provider Operation performing was declined due to the provider does not allow using an expired card Contact the technical support
3041 External ID already exists Payment ID already exists in the system Correct the request before resending
3061 Transaction not found Payment is not found in the system Resend the request or contact the technical support
3081 State Machine Flow Break Error payment processing Contact the technical support
3101 Card not found Card data from Token does not belong to the customer in the request Correct the request before resending
3102 Invalid payment constraint Operation by the card failed to validate system business rules Contact the technical support
3103 Payment Constraint Invalid Product Code Operation performing was rejected due to the card product limit for this MCC Contact the technical support
3104 Payment Constraint Invalid Payout Amount Maximum payout limit is exceeded Correct the request before resending
3105 Payment Constraint Invalid Country Operation performing was rejected due to restrictions for the country of the card issuer Contact the technical support
3107 Payment Constraint Invalid Purchase Exists Operation performing was rejected due to lack of an init payment Correct the request before resending
3119 Request currency does not match channel currency Currency specified in the request does not match the channel currency Correct the request before resending
3120 The payment amount should not exceed 25 USD for the MCC Operation performing was declined as the payment amount for the MCC should not exceed 25 USD or equivalent amount Correct the request before resending
3121 Invalid currency Invalid currency was sent in the request Correct the request before resending
3123 Invalid API Key Invalid API Key was sent in the request Correct the request before resending
3124 Invalid certificate Error while request processing Contact the technical support
3125 Incremental authorization requests are forbidden for the MCC Requests to increment authorization amount are forbidden for the MCC Correct the request before resending
3141 CVV is required CVV is required in the request Correct the request before resending
3161 Invalid Holder Invalid card_holder was sent in the request Correct the request before resending
3181 COF purchase registration ID not found Identifier of the COF purchase registration passed in the request was not found Correct the request before resending
3182 Duplicate COF purchase scheduled payment ID Payment identifier for the COF purchase is duplicated Correct the request before resending
3183 COF purchase registration ID is invalidated due to card expiry date Card for the specified COF purchase registration ID has expired No actions required
3184 COF purchase registration ID is cancelled The COF purchase for the passed recurring_id was canceled Contact the technical support
3191 Need clarification Additional payment information submission is needed Correct the request before resending
3201 Expected error Operation performing was rejected due to payment routing error Contact the technical support
3221 Card token not found Token was not found in the request Correct the request before resending
3230 The operation with such merchant_refund_id already exists Operation performing was rejected as the merchant refund ID passed in the request already exists in the payment platform Correct the request before resending
3241 Customer not found Customer is not match the token in the request Correct the request before resending
3242 Account must be defined Account object is required for this payment method Correct the request before resending
3243 Account must not be defined Account object is disallowed for this payment method Correct the request before resending
3244 Bank id must be defined Bank ID is required for this payment method Correct the request before resending
3261 Invalid signature Invalid signature was sent in the request Correct the request before resending
3262 Empty signature The value of the signature in the request is empty Correct the request before resending
3281 Converted amount is less than one minor unit Converted amount is less than one minor currency unit Contact the technical support
3283 Refund amount more than init amount Refund amount is more than initial amount Correct the request before resending
3284 Refund currency mismatched or empty Refund currency mismatches or is empty Correct the request before resending
3285 Cannot make refund because of timeout block for repeat refund The operation was rejected due to restrictions on the frequency of refund requests Contact the technical support
3286 The property amount is required Missing amount in request. When passing the currency parameter, you must pass the amount parameter Correct the request before resending
3287 The property currency is required The currency parameter in the request is missing. When passing the amount parameter, you must pass the currency parameter Correct the request before resending
3288 Refund prohibited on disputed transaction Refund performing is prohibited for payments with chargebacks Contact the technical support
3289 The operation amount is less than fix fee of tariff The operation was rejected because the amount is less than fix fee of tariff Correct the request before resending
3292 Online gambling payouts are not available for this MCC Online gambling payouts are not available for this MCC Contact the technical support
3293 Payout method not filled in merchant account Payout method not filled in merchant account Contact the technical support
3301 COF purchase registration is expired The operation was rejected because the ID of the registered COF purchase is linked to an expired card Correct the request before resending
3305 Payment Constraint 30-days Payout operations number exceeded for MCC 7995 Domestic Operation performing was rejected due to exceeding the monthly operations limit on payouts for MCC 7995 Domestic Resend the request later
3306 Payment Constraint 30-days Payout operations number exceeded for MCC 7995 Cross-border Operation performing was rejected due to exceeding the monthly limit operations on payouts for MCC 7995 Cross-border Resend the request later
3307 Payment Constraint 30-days Payout operations number exceeded for Money transfer Domestic Operation performing was rejected due to exceeding the monthly operations limit on payouts Money transfer Domestic Resend the request later
3308 Payment Constraint 30-days Payout operations number exceeded for Money transfer Cross-border Operation performing was rejected due to exceeding the monthly operations limit on payouts Money transfer Cross-border Resend the request later
3309 Payment Constraint 30-days Payout operations number exceeded for Funds disbursement Domestic Operation performing was rejected due to exceeding the monthly operations limit on payouts for Funds disbursement Domestic Resend the request later
3310 Payment Constraint 30-days Payout operations number exceeded for Funds disbursement Cross-border Operation performing was rejected due to exceeding the monthly operations limit on payouts for Funds disbursement Cross-border Resend the request later
3311 Payment Constraint Invalid Weekly Payout for MCC 7995 Domestic Operation performing was rejected due to exceeding the weekly limit on payouts for MCC 7995 Domestic Resend the request later
3312 Payment Constraint Invalid Weekly Payout for MCC 7995 Cross-border Operation performing was rejected due to exceeding the weekly limit on payouts for MCC 7995 Cross-border Resend the request later
3313 Payment Constraint Invalid Weekly Payout for Money transfer Domestic Operation performing was rejected due to exceeding the weekly limit on payouts Money transfer Domestic Resend the request later
3314 Payment Constraint Invalid Weekly Payout for Money transfer Cross-border Operation performing was rejected due to exceeding the weekly limit on payouts Money transfer Cross-border Resend the request later
3315 Payment Constraint Invalid Weekly Payout for Funds disbursement Domestic Operation performing was rejected due to exceeding the weekly limit on payouts for Funds disbursement Domestic Resend the request later
3316 Payment Constraint Invalid Weekly Payout for Funds disbursement Cross-border Operation performing was rejected due to exceeding the weekly limit on payouts for Funds disbursement Cross-border Resend the request later
3317 Payment Constraint Invalid 24 Hour Payout for MCC 7995 Domestic Operation performing was rejected due to exceeding the daily limit on payouts for MCC 7995 Domestic Resend the request later
3318 Payment Constraint Invalid 24 Hour Payout for MCC 7995 Cross-border Operation performing was rejected due to exceeding the daily limit on payouts for MCC 7995 Cross-border Resend the request later
3319 Payment Constraint Invalid 24 Hour Payout for Money transfer Domestic Operation performing was rejected due to exceeding the daily limit on payouts Money transfer Domestic Resend the request later
3320 Payment Constraint Invalid 24 Hour Payout for Money transfer Cross-border Operation performing was rejected due to exceeding the daily limit on payouts Money transfer Cross-border Resend the request later
3321 Payment Constraint Invalid 24 Hour Payout for Funds disbursement Domestic Operation performing was rejected due to exceeding the daily limit on payouts for Funds disbursement Domestic Resend the request later
3322 Payment Constraint Invalid 24 Hour Payout for Funds disbursement Cross-border Operation performing was rejected due to exceeding the daily limit on payouts for Funds disbursement Cross-border Resend the request later
3323 Payment Constraint Invalid 30-days Payout for MCC 7995 Domestic Operation performing was rejected due to exceeding the monthly limit on payouts number for MCC 7995 Domestic Resend the request later
3324 Payment Constraint Invalid 30-days Payout for MCC 7995 Cross-border Operation performing was rejected due to exceeding the monthly limit on payouts number for MCC 7995 Cross-border Resend the request later
3325 Payment Constraint Invalid 30-days Payout for Money transfer Domestic Operation performing was rejected due to exceeding the monthly limit on payouts number Money transfer Domestic Resend the request later
3326 Payment Constraint Invalid 30-days Payout for Money transfer Cross-border Operation performing was rejected due to exceeding the monthly limit on payouts number Money transfer Cross-border Resend the request later
3327 Payment Constraint Invalid 30-days Payout for Funds disbursement Domestic Operation performing was rejected due to exceeding the monthly limit on payouts number for Funds disbursement Domestic Resend the request later
3328 Payment Constraint Invalid 30-days Payout for Funds disbursement Cross-border Operation performing was rejected due to exceeding the monthly limit on payouts number for Funds disbursement Cross-border Resend the request later
3329 Payment Constraint Weekly payout operations number exceeded for MCC 7995 Domestic Operation performing was rejected due to exceeding the weekly limit on payouts number for MCC 7995 Domestic Resend the request later
3330 Payment Constraint Weekly payout operations number exceeded for MCC 7995 Cross-border Operation performing was rejected due to exceeding the weekly limit on payouts number for MCC 7995 Cross-border Resend the request later
3331 Payment Constraint Weekly payout operations number exceeded for Money transfer Domestic Operation performing was rejected due to exceeding the weekly limit on payouts number Money transfer Domestic Resend the request later
3332 Payment Constraint Weekly payout operations number exceeded for Money transfer Cross-border Operation performing was rejected due to exceeding the weekly limit on payouts number Money transfer Cross-border Resend the request later
3333 Payment Constraint Weekly payout operations number exceeded for Funds disbursement Domestic Operation performing was rejected due to exceeding the weekly limit on payouts number for Funds disbursement Domestic Resend the request later
3334 Payment Constraint Weekly payout operations number exceeded for Funds disbursement Cross-border Operation performing was rejected due to exceeding the weekly limit on payouts number for Funds disbursement Cross-border Resend the request later
3335 Payment Constraint 24 hour payout operations number exceeded for MCC 7995 Domestic Operation performing was rejected due to exceeding the daily limit on payouts number for MCC 7995 Domestic Resend the request later
3336 Payment Constraint 24 hour payout operations number exceeded for MCC 7995 Cross-border Operation performing was rejected due to exceeding the daily limit on payouts number for MCC 7995 Cross-border Resend the request later
3337 Payment Constraint 24 hour payout operations number exceeded for Money transfer Domestic Operation performing was rejected due to exceeding the daily limit on payouts number for Money transfer Domestic Resend the request later
3338 Payment Constraint 24 hour payout operations number exceeded for Money transfer Cross-border Operation performing was rejected due to exceeding the daily limit on payouts number for Money transfer Cross-border Resend the request later
3339 Payment Constraint 24 hour payout operations number exceeded for Funds disbursement Domestic Operation performing was rejected due to exceeding the daily limit on payouts number for Funds disbursement Domestic Resend the request later
3340 Payment Constraint 24 hour payout operations number exceeded for Funds disbursement Cross-border Operation performing was rejected due to exceeding the daily limit on payouts number for Funds disbursement Cross-border Resend the request later
3355 Payment Constraint 24 hour operations number exceeded for same card Operation performing was rejected due to exceeding the daily limit on operations number for same card Resend the request later
3356 The operation is not allowed for this card The payment is prohibited as any payment operations are not allowed for this card No action required
3357 Payment Constraint 30-days operations number exceed for same card Operation performing was rejected due to exceeding the monthly limit on operations number for same card Resend the request later
3358 Operation amount is less than limit Operation amount is less than allowed limit Correct the request before resending
3360 Payment amount cannot exceed 50 EUR for prepaid non-reloadable card If the sender uses a prepaid non-reloadable card, the amount to be debited cannot exceed 50 EUR Correct the request before resending
3400 AFT Payment Constraint for Commercial cards Operation was declined due to restrictions on using commercial cards by sender Correct the request before resending
3402 Payment Constraint 25000 USD Amount limit exceeded for MoneySend Funding Transaction by Consumer cards Operation performing was rejected due to exceeding the 25000 USD limit on one MoneySend Funding Transaction for consumer cards Correct the request before resending
3403 Payment Constraint 50000 USD Amount limit exceeded for MoneySend Funding Transaction by Small business cards Operation performing was rejected due to exceeding the 50000 USD limit on one MoneySend Funding Transaction for small business cards Correct the request before resending
3404 Payment Constraint 25000 USD Amount limit exceeded for MoneySend payout by Consumer cards Operation performing was rejected due to exceeding the 25000 USD limit on one MoneySend payout for consumer cards Correct the request before resending
3405 Payment Constraint 2500 USD Amount limit exceeded for Money transfer Operation performing was rejected due to exceeding the 2500 USD amount limit for Money transfer Correct the request before resending
3406 Payment Constraint 50000 USD Amount limit exceeded for MoneySend payout by Small business cards Operation performing was rejected due to exceeding the 50000 USD limit on one MoneySend payout for small business cards Correct the request before resending
3407 Payment Constraint Invalid 30-days MoneySend payout for Consumer cards Operation performing was rejected due to exceeding the monthly 25000 USD limit on MoneySend payouts for consumer cards Resend the request later
3408 Payment Constraint Invalid 30-days MoneySend payout for Small business cards Operation performing was rejected due to exceeding the monthly 50000 USD limit on MoneySend payouts for small business cards Resend the request later
3409 Payment Constraint 2500 USD Amount limit exceeded for MoneySend Funding Transaction by Consumer cards Operation performing was rejected due to exceeding the 2500 USD limit on one MoneySend Funding Transaction for consumer cards Correct the request before resending
3410 Payment Constraint 2500 USD Amount limit exceeded for MoneySend payout by Consumer cards Operation performing was rejected due to exceeding the 2500 USD limit on one MoneySend payout for consumer cards Correct the request before resending
3431 Money transfer is not possible for two identical cards The sender's PAN matches the recipient's PAN Correct the request before resending
3450 Payment Constraint Invalid 24 Hour AFT for Money transfer Domestic Operation performing was rejected due to exceeding the daily limit on AFT amount for Money transfer Domestic Resend the request later
3451 Payment Constraint Invalid Weekly AFT for Money transfer Domestic Operation performing was rejected due to exceeding the weekly limit on AFT amount for Money transfer Domestic Resend the request later
3452 Payment Constraint Invalid 30-days AFT for Money transfer Domestic Operation performing was rejected due to exceeding the monthly limit on AFT amount for Money transfer Domestic Resend the request later
3470 Payment was declined due to sender's card constraints Operation performing was rejected due to the type of the sender's card Contact the technical support
3471 Payment was declined due to recipient's card constraints Operation performing was rejected due to the type of the recipient's card Contact the technical support
3472 Payment was declined due to constraints in the region of the recipient card Operation performing was rejected due to the region of the recipient's card issuer Contact your key account manager
3480 Payment cannot be made due to location of the sender's card issuer outside the EEA The sender's card issuer cannot be located outside the EEA Correct the request before resending
3490 Required fields for Debt Repayment are missing The required parameters for performing a debt repayment operation are not specified in the request Correct the request before resending
3491 Invalid card type for Debt Repayment Invalid card type for performing a debt repayment operation Correct the request before resending
9999 Awaiting processing Awaiting internal processing. Please wait It is necessary to wait

Codes from Risk Control System (RCS)

Code Message Description Action
1401 RCS reject. PAN is Blacklisted in RCS Card PAN is blacklisted in RCS No action required
1402 RCS reject. Customer is Blacklisted in RCS Customer is blacklisted in RCS No action required
1403 RCS reject. Cardholder is Blacklisted in RCS Cardholder is blacklisted in RCS No action required
1404 RCS reject. IIN is Blacklisted in RCS Card IIN is blacklisted in RCS No action required
1405 RCS reject. IP is Blacklisted in RCS Customer IP address is blacklisted in RCS No action required
1406 RCS reject. Email is Blacklisted in RCS Customer email address is blacklisted in RCS No action required
1407 RCS reject. Phone is Blacklisted in RCS Customer phone number is blacklisted in RCS No action required
1408 RCS reject. Card is compromised Customer card is lost or stolen No action required
1411 RCS reject. Country is forbidden Operation processing is prohibited for this country No action required
1412 RCS reject. Country mismatch Country mismatch for a customer No action required
1413 RCS reject. Country limit exceeded Exceeded the limit of countries from which operations were carried out No action required
1421 RCS reject. Invalid amount The specified payment amount is out of range No action required
1422 RCS reject. Amount limit exceeded Payment amount limit exceeded No action required
1431 RCS reject. Allowed number of cards exceeded Allowed number of cards used for payment processing exceeded No action required
1432 RCS reject. Allowed number of emails exceeded Allowed number of emails used for payment processing exceeded No action required
1433 RCS reject. Count limit exceeded Operation count limit exceeded No action required
1434 RCS reject. Duplicate operation High risk of duplicated operation No action required
1441 RCS reject. Rejected by compliance restriction Rejected by Compliance Restriction No action required
1451 RCS reject. Rejected by AML restriction Rejected by AML check No action required
1452 RCS reject. Rejected by AML UK sanction list Rejected by AML UK sanction list of cardholder names No action required
1453 RCS reject. Rejected by AML US sanction list Rejected by AML US sanction list of cardholder names No action required
1454 RCS reject. Rejected by AML RU sanction list Rejected by AML RU sanction list of cardholder names No action required
1455 RCS reject. Rejected by AML phrase list Rejected by AML phrase list of cardholder names No action required
1456 RCS reject. Rejected by holdername format validation Rejected by validation format of cardholder names No action required
1461 RCS reject. Restricted card product code Restricted card product code No action required

Codes from external card payment systems

Code Message Description Action
10000 General decline Operation was declined by PSP for an unknown reason Resend the request
10100 Declined by external provider Operation was declined by PSP without explanation Resend the request
10101 Decline due to amount or frequency limit Operation was declined due to amount or frequency limitation Correct the request before resending or resend the request later
101011 Decline due to amount limit Operation was declined due to limitation of amount Correct the request before resending
101012 Decline due to amount limit per period for the customer Operation was declined due to limitation of payment amount per period for a customer Resend the request later
101013 Decline due to frequency limit Operation was declined due to limitation of payment attempts frequency Resend the request later
101014 Too much declined operations per period for the customer Operation was declined due to limitation of payment attempts frequency per period for a customer Resend the request later
10102 Incorrect data entered Operation was declined due to incorrect card data entry Correct the request before resending
101021 Incorrect PAN Operation was declined due to incorrect card PAN entry Correct the request before resending
10103 Incorrect PIN or CVV Operation was declined due to incorrect PIN or CVV entry Correct the request before resending
10104 Incorrect 3DS password Operation was declined due to incorrect 3DS password entry Resend the request
10105 Insufficient funds on card Operation was declined due to insufficient funds on the card Resend the request
10106 Card expired Operation was declined due to incorrect card expiry date entry Correct the request before resending
10107 Allowable PIN tries exceeded Operation was declined due to multiple entry of incorrect PIN Resend the request
10108 Maestro MO/TO operation is prohibited for this country Operation was declined due to a MO/TO payment is not allowed for the country in the request Correct the request before resending
10109 COF payment registration or customer payment data saving is not approved by external provider COF payment registration or customer payment data saving is not approved by external provider Resend the request later
10201 Refer to card issuer Operation was declined by issuer. Contact the card issuer Correct the request before resending
10202 Issuer inoperative Operation was declined due to the unavailability of the card issuer Resend the request
10203 Pick-up card Operation was declined due to a special response from the bank that the card was compromised No action required
10204 Restrictions for the customer card Operation was declined due to restrictions on the customer card. Contact the card issuer Correct the request before resending
10205 Not enrolled for 3DS Operation was declined due to the customer card does not support 3D-Secure authentication Correct the request before resending
10301 Operation was cancelled Operation was cancelled by the participant Resend the request
10401 Declined by PSP risk system Operation was declined by PSP risk department. Do not show this message to a customer Correct the request before resending
10402 Suspicious operation Operation was declined by PSP anti-fraud system No action required
10501 Refer to acquirer Operation was declined due to incorrect interaction with PSP Contact the technical support
10502 Error during operation validation Operation was declined during the operation data validation process Correct the request before resending
10503 Incorrect acquirer settings Operation was declined due to incorrect settings. Contact the acquirer Contact the technical support
10504 Insufficient funds on acquirer balance Operation was declined due to insufficient funds on the acquirer balance Contact the technical support
10505 PSP system is inoperative Operation was declined due to the unavailability of PSP. Please try again later Resend the request
10601 Try again Operation was declined. Please try again Resend the request
10602 Time-out Operation was declined due to time-out. Please try again Resend the request
10603 Operation could not be authorized. Try again later Operation could not be authorized now. Please try again later Resend the request
10701 Wrong requests sequence Operation was declined due to incorrect sequence of requests Correct the request before resending
10702 Invalid request Operation was declined due to malformed format of the request Contact the technical support
10703 Incorrect eci Operation was declined due to incorrect ECI code received by the acquirer Contact the technical support
10704 Card holder not found Operation was declined because the acquirer requires a card holder parameter Contact the technical support
10705 The request contains no fields of the customer object Operation was declined due to insufficient customer data requested by the acquirer Contact the technical support
10706 Refund unavailable for current operation Refund operation was declined by acquirer as it is unavailable Contact the technical support
10707 Required rental information is not present Operation was declined due to insufficient rental information Contact the technical support
10708 Required flight details is not present Operation was declined due to insufficient flight details Contact the technical support
10709 Additional customer 3‑D Secure authentication required Operation was declined by issuer as the customer did not passed the 3‑D Secure authentication. Please contact the card issuer Contact the technical support
10801 External provider approved but did not process the operation External provider approved but did not process the operation Contact the technical support
19999 Awaiting processing Awaiting external processing of the request. Please wait It is necessary to wait

Codes from external alternative payment systems

Code Message Description Action
20000 General decline Operation was declined for an unknown reason Resend the request
20100 Declined by external provider Operation was declined by PSP without explanation Resend the request
20101 Decline due to amount or frequency limit Operation was declined due to limitation of amount or frequency Correct the request before resending or resend the request later
201011 Decline due to amount limit Operation was declined due to limitation of amount Correct the request before resending
201012 Decline due to amount limit per period for the customer Operation was declined due to limitation of payment amount per period for a customer Resend the request later
201013 Decline due to frequency limit Operation was declined due to limitation of payment attempts frequency Resend the request later
201014 Too much declined operations per period for the customer Operation was declined due to limitation of payment attempts frequency per period for a customer Resend the request later
20102 Incorrect account data entered Operation was declined due to incorrect account data entry Correct the request before resending
20103 Incorrect login or password Operation was declined due to incorrect customer login or password entry Correct the request before resending
20104 Password attempts entry exceeded Operation was declined due to multiple entry of incorrect password Resend the request
20105 Insufficient funds on customer account Operation was declined due to insufficient funds on the customer account Resend the request
20106 Customer account is no longer available Operation was declined due to the customer account is expired or unavailable Correct the request before resending
20107 Customer account does not support requested currency Operation was declined due to the customer account does not support requested currency Correct the request before resending
20109 COF payment registration or customer payment data saving is not approved by external provider COF payment registration or customer payment data saving is not approved by external provider Resend the request later
20201 Restrictions for the customer account Operation was declined due to restrictions on customer account. Contact the PSP Correct the request before resending
20202 PSP system is unavailable Operation was declined due to the unavailability of PSP. Please try again later Resend the request
20203 Compromised customer account Operation was declined due to a special response from the bank: customer account was compromised No action required
20204 Crediting this customer account is blocked Operation was declined. The customer account is not allowed to perform crediting. Contact the PSP Correct the request before resending
20205 Payment method is not available for customer country Payment method is not available for customer country No action required
20206 Difficulties on the mobile operator side Operation was declined due to the technical problems on the mobile operator side Resend the request later
20301 Account owner cancelled operation Operation was declined by the account owner Resend the request
20302 Unacceptable password Password does not meet the requirements. Please try another Correct the request before resending
20303 Customer is not permitted to perform the action Request is prohibited due to lack of permits Correct the request before resending
20304 Incorrect amount paid Operation was declined due to incorrect amount paid by a customer Resend the request
20401 Declined by PSP risk system Operation was declined by PSP risk department. Do not show this message to a customer Correct the request before resending
20402 Suspicious operation Operation was declined by PSP anti-fraud system No action required
20501 Refer to acquirer Operation was declined due to incorrect interaction with PSP Contact the technical support
20502 Error during operation validation Operation was declined during the operation validation process Correct the request before resending
20503 Incorrect acquirer settings Operation was declined due to incorrect settings. Contact the acquirer Contact the technical support
20504 Insufficient funds on acquirer balance Operation was declined due to insufficient funds on the acquirer balance Contact the technical support
20601 Try again Operation was declined. Please try again Resend the request
20602 Time-out Operation was declined due to time-out. Please try again Resend the request
20603 Operation could not be authorized. Try again later Operation cannot be authorized now. Please try again later Resend the request
20604 Notification is not delivered Operation was declined. Notification cannot be delivered Contact the technical support
20701 Wrong requests sequence Operation was declined due to incorrect sequence of requests Correct the request before resending
20702 Invalid request. Try again Operation was declined due to malformed format of the request Contact the technical support
20703 Invoice not found Operation was declined. Invoice was not found in the system Contact the technical support
20705 Merchant account is blocked Operation was declined due to the merchant’s account being blocked Contact the technical support
20706 Operation not supported by provider Operation was declined because the provider does not support this type of operation Contact the technical support
20801 Payment provider approved but did not process the operation Payment provider approved but did not process the operation Contact the technical support
20802 The payment provider did not confirm neither successful nor negative status of the payment transaction The payment provider cannot confirm status of the payment It is necessary to wait
29999 Awaiting processing Awaiting external processing. Please wait It is necessary to wait

Codes from merchants

Code Message Description Action
30000 Operation was declined by merchant Operation processing was declined by merchant No action required
30100 Operation was declined by merchant for an unknown reason Operation processing was declined by merchant for an unknown reason No action required
30301 Merchant did not confirm operation processing Operation processing was not confirmed by merchant No action required
30302 Merchant did not respond during the operation confirmation process Merchant did not respond during the operation confirmation process No action required
30303 The amount or currency confirmed by the merchant is different from the requested one The amount or currency confirmed by the merchant is different from one in the request No action required
30401 Empty draws list The list of amounts available for payment is empty No action required