# FAQ {#en_faq}

A section with the answers to commonly asked questions concerning the platform and its use.

This section provides answers to questions that are commonly asked by the merchants' technical specialists.

These questions are divided into the following groups:

-   [Integration](en_faq_integration.md) covers questions about integration process including configuration and testing of various functionalities.
-   [Payments](en_faq_payment_processing.md) covers questions about processing different types of payments, operations, and performing procedures as well as the rules for specifying different parameters in requests.
-   [Callbacks](en_faq_callbacks.md) covers questions about callbacks sent from the payment platform including their parameters and configuration.
-   [Results](en_faq_payment_result.md) covers questions about control and interpretation of different payment results, operations, and procedures performed within the platform.
-   [Chargebacks](en_faq_chargebacks.md) covers questions about working with chargebacks on payments processed via the payment platform, largely in cases when Ecommpay acts as an acquirer.

If the information provided here and in other sections of the documentation is not enough to solve your problems, contact our specialists:

-   with business and financial issues \(the cost of services, calculating commissions, working with balance sheets, and other questions\), contact your key account manager;
-   with technical issues \(working with different interfaces, making requests, and other questions\), contact the technical support specialists \([support@ecommpay.com](mailto:support@ecommpay.com)\).

-   **[Integration](en_faq_integration.md)**  
An article with answers to questions about integration process including configuration and testing of various functionalities.
-   **[Payments](en_faq_payment_processing.md)**  
An article with answers to questions about processing different types of payments and operations, performing procedures, and the rules for specifying different parameters in requests.
-   **[Callbacks](en_faq_callbacks.md)**  
An article with answers to questions about working with callbacks sent from the payment platform.
-   **[Results](en_faq_payment_result.md)**  
An article with answers to questions about monitoring and interpreting results of payments, operations, and procedures performed within the platform.
-   **[Chargebacks](en_faq_chargebacks.md)**  
An article with answers to questions about working with chargebacks on payments processed via the payment platform, largely in cases when Ecommpay acts as an acquirer.