Opening payment form on several devices

Overview

Payment Page supports display of the QR code for opening payment form on another device of the customer without breaking up the session. For instance, this option may be useful when the payment form is initially displayed on a TV screen, but it is more convenient for the customer to use a mobile device to continue payment processing.

The QR code can be displayed on the following pages of the payment form: the page of payment method selection, the page with fields for entering payment details (except for some payment methods), the page to select a payment instrument out of the previously saved ones, and the page with notification about the need to complement payment details.

When the customer scans the QR code, the customer can be redirected to the page of payment method selection, the page with fields for entering payment details, or the page to select a payment instrument out of the previously saved ones. The redirection destination on another device depends on the page of the payment form which the customer is redirected from and the specific parameters to open the payment form (for example, specifying the payment method that has been preselected). Mind that the payment details specified by the customer when using the initial device are not saved and are not displayed on the payment form on another device.

Screen synchronisation on customer's devices is not supported. The initial device displays the page of the payment form from which redirection is performed. The payment form is active on both devices until the customer confirms the targeted action on at least one of the devices. After that, the targeted action can be completed only using the device where it was confirmed.

Special considerations and limitations

The QR code for opening the payment form can be displayed if the following conditions are provided:

  • The payment form can have the standard design provided by ecommpay or be customised with the use of the design builder to meet the specific needs of the merchants.

    If the payment form design is implemented on the basis of another interface model (not the basic one), contact the ecommpay key account manager for the information about supporting the capability of opening Payment Page on several devices.

  • The customer performs one of the following targeted actions: purchase, authorization hold, payment instrument verification, or COF purchases registration.

    The functionality is not compatible with tokenization.

  • A particular payment method supports the functionality (for more information, contact ecommpay technical support).

    If the customer selects the payment method that does not support this functionality, the QR code is not displayed on the next pages of the payment form.

User scenarios

This section provides information about two payment scenarios of opening Payment Page on several devices — the basic scenario, which does not involve the use of additional options, and the extended scenario, which involves submission of additional payment information and payment retries. This list of sample scenarios is by no means exhaustive.

Basic payment scenario

  1. On the web service side the customer selects an option to make a purchase.
  2. A page with payment method selection and a QR code for opening the same page of Payment Page on another device is displayed to the customer.

  3. The customer scans the QR code using preferred device and is forwarded to the page with payment method selection. On this device the page is displayed without the QR code.
  4. The customer completes the required steps and expects information about the payment result.
  5. The final page of the payment form is displayed to the customer.

Extended payment scenario

  1. On the web service side the customer selects an option to make a purchase.
  2. A page with payment method selection and a QR code for opening the same page of Payment Page on another device is displayed to the customer.

  3. The customer selects the payment method, and a page with fields for entering payment details and with a QR code for opening the same page of Payment Page on another device is displayed to the customer (if the functionality is supported for the selected method).

  4. The customer fills in payment details and confirms the purchase.
  5. As the need to complement the payment details is determined, Payment Page displays the page with corresponding notification and fields for entering the required data along with the QR code for opening the same page on another device.

  6. The customer fills in the required data and confirms purchase processing.
  7. A page with information about payment decline and suggestion to retry payment processing is displayed to the customer.
  8. The customer agrees to try again, and a page with payment method selection and a QR code for opening the same page of Payment Page on another device is displayed to the customer.
  9. The customer scans the QR code using preferred device and is forwarded to the page with fields for entering payment details for the selected payment method. On this device the page is displayed without the QR code.
  10. The customer completes the required steps and expects information about the result.
  11. The final page of the payment form is displayed to the customer.

Setup

To set up the functionality, contact ecommpay technical support specialists. The setup can be performed within merchant's project or for a particular payment method. The functionality may not be supported for some payment methods. For more information, contact ecommpay technical support specialists.