B2B remittances via Dashboard

Overview

Dashboard allows users to create and manage accounts of the remittance recipients, create single and mass remittance orders and monitor the data on all payments, both completed and in-progress. In each case, the following requirements must be met:

  • Two-factor authentication is required for accessing Dashboard in order to create remittance orders or to send recipient accounts for approval.
  • The user account must be granted the appropriate permissions. The full set of permissions for working with the B2B remittances is granted to the user accounts with the assigned Operations and Merchant Admin roles. User accounts with the assigned Finance and Support roles can only view the information in the Remittances section. To learn more about how to access this section in the Dashboard interface, see Core capabilities and role-based access model.

In the Remittances section you can access the information about all created recipient accounts in the Remittances Recipient Account Details list and the information about all remittance payments to partners in the All Remittances list and the payment information tabs. You can also monitor information about the remittance payments made using a batch request in the Mass Remittances Requests registry.

Creating and editing a remittance recipient account

To create a recipient account, you should:

  1. Open the New recipient account panel by switching to the list of the remittance recipient accounts and clicking Create Recipient Account.

    To achieve this, switch to the list of the remittance recipient accounts and click Create Recipient Account.

  2. Specify the information about the partner company that you will send payments to.

    To achieve this, fill in the fields in the following tabs: General information, Recipient, Company address, and Remittances details.

    When filling in the fields, keep in mind that:

    • With the exception of three optional fields (recipient's bank address and country and the company's postal code), all other fields are required.
    • You will not be able to save the account as a draft or send it for approval unless all required fields are filled.
    • If any of the required fields is left blank or filled incorrectly, you will not be able to save the account as a draft or send it for approval. In this case, if you click Save as Draft, these fields will be marked in red with the suggestion as to what information is expected in each of them. The button Send for approval will be disabled as well. In addition, the tabs where required information is missing will be marked with the icon, while the tabs that were filled in correctly will be marked with the icon.
    • If you save the recipient account as a draft, you can continue working on it later. The draft can be edited for thirty days. If necessary, the account with the Draft status can be deleted by clicking the button in the row of this account in the list.
    • If you save the recipient account as a draft, you will be able to edit it for the next thirty days. To delete the draft, use the button.
  3. Send the account for approval to ecommpay by clicking the corresponding button.

    The button Send for approval is enabled if all required fields are filled in correctly. Once you click this button, the recipient account is marked as Created in the list and can no longer be edited.

Figure 1. New recipient account panel
Figure 2. Example of blank fields in the form
Figure 3. Saving the account as a draft
Figure 4. Sending the account for approval

Deleting the remittance recipient account

To delete the recipient account, you should:

  1. If necessary, locate the account you need to delete by going to the Remittances Recipient Account Details list and applying necessary filters.
  2. Delete the account by using the button in the corresponding row of the list.

    Keep in mind that you cannot delete the account with the Created status. Hence, the deletion button is disabled for such accounts in the list.

  3. Confirm deleting the account in the popup window.

Creating a single remittance order

To create a B2B remittance order, you should:

  1. Open the New remittance panel by clicking Create remittance on the left of the filtering panel in the Remittances section.

    To achieve this, go to Remittances, click Create remittance on the left of the filtering panel, and switch to the Single Remittance tab.

  2. Specify the remittance order parameters and send the request.

    To achieve this, fill in the fields and click Send request. If needed, confirm by entering the SMS verification code in the popup window.

    When filling in the fields, keep in mind that:

    • When you select the Recipient Account ID, the dropdown list will only contain accounts with the Active status. The remittance order can be created only for the recipient whose account has been approved and is not expired.
    • The Currency field is read only because its value is always the currency specified in the recipient account.
    • The Description field is optional.
    • The Send request button is enabled when all required parameters are specified correctly.
      Figure 5. Example of a completed remittance order with the enabled button.
  3. Make sure that the payment has been processed by checking its status in the All Remittances list.

    You can do this by checking the status of this payment in the All Remittances list—it should state success.

Creating a mass remittance order

To make a series of B2B payments using a batch request:

  1. Create and prepare a file with the remittance payments data in the specified format.

    Keep in mind that the remittances order can be created only for the recipients whose accounts have been approved and are not expired. Thus, when you specify the identifiers of the recipient accounts, make sure that the target recipient accounts have the Active status.

    The template of the file is available for download on Dashboard, while the file requirements can be found here.

  2. Go to the Mass Remittances tab of the New remittance panel.

    To achieve this, go to Remittances, click Create remittance on the left of the filtering panel, and switch to the Mass Remittances tab.

  3. Upload the file with the list of remittance payments, check it for data consistency, and send the batch request.

    Drag the file or use the Browse to upload link. After the file has been uploaded, make sure the Send request button is enabled. Use this button to send the batch request; if needed, enter the SMS verification code in the popup window.

    If the file is incorrect, the Send request button remains inactive and the error message is shown. In this case, view the error details (using the preview toggle switch and then the File details button), correct the errors, and re-upload the file.

  4. Make sure the batch request for mass remittances has been processed: check its status in the list of mass remittances requests—the status should state Done.

    After the batch request has been sent and you can see the notification that it has been accepted, it is important to check that the remittance payments have been processed. Look up the batch status in the list of mass requests—the status should state Done. Keep in mind that the time it takes to process remittance payments and to update their status information can significantly vary depending on the number of payments in the batch and the specified payment amounts.

    You can also monitor status information of remittance payments in the batch using the column Indicator in the list of mass requests.