Handling operation processing information

The current state of the operation created as part of the payment in the ecommpay payment platform is indicated by its status. The operation status may be received from the payment platform in the intermediate and final callbacks and in responses to the request for Checking current payment information in the operation.status parameter, as well as may be seen in Dashboard.

In addition to statuses, the payment platform uses service codes and messages, which specify information about the operation performing or the possible reasons of operation declining, including those received from external payment systems. All the response and error codes, as well as its related messages are unified in the payment platform so that it is convenient to provide the information. The unified codes and messages are sent to the merchant web service same way as the status in the operation.code and operation.message parameters. You can also view this information in Dashboard in the payment details.

Figure 1. A fragment of the callback with information about the operation performing

"operation": {
            "id": 65658000001111,
            "type": "sale",
            "status": "success",  // operation status
            "date": "2019-08-30T13:58:12+0000",
            "created_date": "2019-08-30T13:58:06+0000",
            "request_id": "0a5cb476be3a55010fb050ec1c1cbd35361ac912a3",
            "sum_initial": {
                "amount": 10000,
                "currency": "EUR"
            },
            "sum_converted": {
                "amount": 10000,
                "currency": "EUR"
            },
            "code": "0",  // code specifying the status
            "message": "Success"  // explanation to the code
        }

If an error occurs while operation request processing, it is indicated by the error request status. Since the operation is not created in this case, the payment platform sends error data in a synchronous response in the code and message parameters. For more information and examples of synchronous error responses, see Response format.

When working with errors, some actions may be required on the merchant's side. Various recommendations are provided according to the received status and error code are provided in the table below.

Table 1. Statuses and possible actions
Statuses	Comment	Action
`success`	Operation is performed. There are no further actions required	No action required
`awaiting 3ds result` `awaiting redirect result` `awaiting clarification` `awaiting customer action` `awaiting merchant auth` `processing`	Operation performing is in progress	It is necessary to wait
`decline`	Operation performing was declined: by a customer, by exceeding the requests number limit, by net connection failure or by insufficient funds on the customer account at current moment	Resend the request or Resend the request later
	Operation performing was declined due to incorrect data in the request. Eliminate the error on your side by correcting the request or contact the technical support for help	Correct the request before resending
	Operation processing was declined due to a technical failure, contact the technical support	Contact the technical support
	Operation performing was declined by the risk control system (RCS) or due to other reasons that cannot be eliminated. Comments on the decline can be obtained from the technical support	No action required
`error`	Error occurred while operation request processing. Operation is not performed	Correct the request before resending

The possible values of the codes and the messages that are displayed to customers, and suggested to the merchant further actions are given in the tables below.

General codes


Code	Message	Description	Action
0	Success	Operation successfully completed	No action required
100	General decline	Operation was declined. Payment platform general error	Contact the technical support
104	Declined by 3DS check	Operation was declined due to unsuccessful authentication	Resend the request
108	Customer has not returned from ACS	Operation was declined. Customer has not returned from ACS page of the issuing bank.	Resend the request
109	Declined by AVS check	Operation was declined due to the incorrect entry of billing address	Correct the request before resending
301	Cancelled	Operation was cancelled by the participant	Resend the request
303	Access denied	Request is prohibited due to lack of permits	Contact the technical support
309	The amount received during conversion exceeds the limit	Operation was declined as the payment amount exceeds the limit specified by the payment provider	Correct the request before resending
310	This operation is not allowed by project settings	Operation was declined. This type of operation is not available for the project.	Contact the technical support
314	Provider is not available now to perform the operation	Operation was declined as the provider is not available now	Resend the request later
402	RCS reject. Declined by Risk System	Operation was declined due to suspicion of a fraud. General anti-fraud decline	No action required
501	Internal error	An internal error has occurred	Contact the technical support
502	Validation error	Received data cannot be validated	Contact the technical support
504	Insufficient funds on the balance	Request is prohibited due to lack of funds	Contact the technical support
601	Try again	An error has occurred	Resend the request
602	Network error	A network error occurred with one of the external services	Resend the request
603	Auto decline	Operation was declined because of auto decline settings	Resend the request
702	Malformed request	Request was rejected due to malformed format	Correct the request before resending
903	Exceeded allowed amount for refund	Total amount of refunds by the bank card exceeds the amount of init payments	Contact the technical support
904	Exceeded allowed amount for payout	The bank card exceeded the limits on the amount for payouts	Contact the technical support
2003	Invalid JSON string	Invalid JSON string was sent in the request	Correct the request before resending
2004	Required field not provided	Required parameter was not sent in the request	Correct the request before resending
2014	Addendum data disallowed with COF purchase registration	Addendum data in request with COF purchase registration is not allowed	Correct the request before resending
2061	Avs Data Not Found	Operation was declined. The AVS data is needed to proceed	Try to correct the request before resending
2123	Account verification is not allowed	Account verification is not allowed	Correct the request before resending
2124	Invalid Customer ID	Invalid customer_id was sent in the request	Correct the request before resending
2147	Lock Error	Operation was declined due to time-out.	Resend the request later
2154	Customer ID is required for project	The project settings require to pass the customer_id parameter in the request	Correct the request before resending
2261	Country not found	Parameter country was not found in the request	Correct the request before resending
2426	Invalid Email	Invalid email parameter was sent in the request	Correct the request before resending
2442	Project ID not found	Parameter project_id was not found in the request	Correct the request before resending
2466	Declined By Pares Settings	An incorrect 3‑D Secure authentication code was entered or an error occurred during the entering	Resend the request
2541	Unknown Payment Method	Unknown payment_method was sent in the request	Correct the request before resending
2606	Withdrawal without initial payment is not allowed	Withdrawal without initial payment is not allowed	Correct the request before resending
2609	Invalid day of birth	Invalid day_of_birth was sent in the request	Correct the request before resending
2610	Invalid Country	Invalid country was sent in the request	Correct the request before resending
2611	Invalid City	Invalid city was sent in the request	Correct the request before resending
2641	Invalid Bank Code or Currency	Invalid bank_id or currency was sent in the request	Correct the request before resending
2642	Operation amount is greater than limit	Operation amount is greater than allowed limit	Correct the request before resending
2701	Rules Failed Code	Operation processing failed due to business rules	Contact the technical support
2801	Bank ID not found	Parameter bank_id was not found in the request	Correct the request before resending
2945	Invalid operation type for try again request	Invalid operation type for try again the request	Correct the request before resending
2949	Invalid amount for try again request	Invalid amount for try again the request	Correct the request before resending
3001	Invalid day of birth from UK merchant	Invalid day of birth was sent in the request from UK merchant	Correct the request before resending
3002	Invalid Post Code from UK merchant	Invalid post code was sent in the request from UK merchant	Correct the request before resending
3003	Invalid Surname from UK merchant	Invalid surname was sent in the request from UK merchant	Correct the request before resending
3004	Invalid Street Address from UK merchant	Invalid street address was sent in the request from UK merchant	Correct the request before resending
3020	Period of card validity is required for the project	Card expiry date is required but was not sent in the request	Correct the request before resending
3021	Card expired	Card has expired	Correct the request before resending
3022	Customer is not presented in saved card request	Customer was not sent in the request for payment by using a saved card	Correct the request before resending
3023	Provided currency disabled for Project ID	Provided currency is disabled for the project_id	Contact the technical support
3024	Invalid Payment ID	Invalid payment_id was sent in the request	Correct the request before resending
3026	Internal Decline	Payment performing through this payment system is not available	Contact the technical support
3027	Invalid token provided	Invalid token was sent in the request	Correct the request before resending
3028	Insufficient funds on merchant balance	Insufficient funds on the balance to perform payout	Contact the ecommpay key account manager
3029	Operation with expired card is not allowed for this provider	Operation performing was declined due to the provider does not allow using an expired card	Contact the technical support
3041	Payment ID already exists	Payment ID already exists in the system	Correct the request before resending
3060	Current payment or operation status does not allow this action	Current payment or operation status does not allow the attempted action	Contact the technical support
3061	Transaction not found	Payment is not found in the system	Resend the request or contact the technical support
3062	Payment details not received	Failed to get payment details at the moment	Resend the request later
3081	State Machine Flow Break	Error payment processing	Contact the technical support
3101	Card not found	Card data from Token does not belong to the customer in the request	Correct the request before resending
3102	Invalid payment constraint	Operation by the card failed to validate system business rules	Contact the technical support
3103	Payout was declined due to constraint for card type	Payout was declined due to issuer restrictions related to card type	Contact the technical support
3104	Payment Constraint Invalid Payout Amount	Maximum payout limit has been exceeded	Correct the request before resending
3105	Card country is forbidden	Performing an operation with the card issued in the specified country is not allowed	Correct the request before resending
3106	Payment Constraint Invalid Monthly Payout	Monthly payout limit has been exceeded	Resend the request later
3107	Payout Constraint, card without successful purchase	Payout is declined because the purchase that contains the information about the payout recipient's card could not be identified	Contact the technical support
3108	Payment Constraint Invalid Weekly Payout	Weekly payout limit has been exceeded	Resend the request later
3109	Payment Constraint Invalid 24 Hour Payout	Daily payout limit has been exceeded	Resend the request later
3110	Payment Constraint Monthly payout operations number exceeded	Monthly limit on the number of payouts has been exceeded	Resend the request later
3111	Payment Constraint Weekly payout operations number exceeded	Weekly limit on the number of payouts has been exceeded	Resend the request later
3112	Payment Constraint 24 hour payout operations number exceeded	Daily limit on the number of payouts has been exceeded	Resend the request later
3117	Operation is prohibited because residual payment amount is less than one minor in USD	The operation is declined because the difference between the actual payment amount and the operation amount is less than required (0.01 USD)	Correct the request before resending: specify a lesser amount or a full amount of the payment
3118	Operation amount will be less than one minor unit after conversion by IPS	The operation is rejected because the operation amount will be less than one minor unit after the conversion performed by the global card network	Correct the request before resending
3119	Request currency does not match channel currency	Currency specified in the request does not match the channel currency	Correct the request before resending
3120	The payment amount should not exceed 25 USD for the MCC	Operation performing was declined as the payment amount for the MCC should not exceed `25 USD` or equivalent amount	Correct the request before resending
3121	Invalid currency	Invalid currency was sent in the request	Correct the request before resending
3123	Invalid API Key	Invalid API Key was sent in the request	Correct the request before resending
3124	Invalid certificate	Error while request processing	Contact the technical support
3125	Incremental authorization requests are forbidden for the MCC	Requests to increment authorization amount are forbidden for the MCC	Correct the request before resending
3141	CVV is required	CVV is required in the request	Correct the request before resending
3161	Invalid Holder	Invalid card_holder was sent in the request	Correct the request before resending
3162	Cardholder is required	The card_holder parameter was not included in the request	Correct the request before resending
3181	COF purchase registration ID not found	Identifier of the COF purchase registration passed in the request was not found	Correct the request before resending
3182	Duplicate COF purchase scheduled payment ID	Payment identifier for the COF purchase is duplicated	Correct the request before resending
3183	COF purchase registration ID is invalidated due to card expiry date	Card for the specified COF purchase registration ID has expired	No actions required
3184	COF purchase registration ID is cancelled	The COF purchase for the passed recurring_id was canceled	Contact the technical support
3186	Trigger operation ID is not found	Identifier of the debit operation that requires cancelling retry attempts was not found.	Correct the request before resending
3190	Remittance payment method mismatched	Request payment method and the recipient account's payment method do not match	Correct the request before resending
3191	Need clarification	Additional payment information submission is needed	Correct the request before resending
3192	Remittance currency mismatched	Request currency and the recipient account's currency do not match	Correct the request before resending
3193	Remittance is not allowed for this project	B2B remittances are not available for this project	Contact the technical support
3194	Recipient ID is not found	Specified Recipient ID is not found	Correct the request before resending
3195	Recipient ID is forbidden	B2B payment to the account with the specified Recipient ID is forbidden	Correct the request before resending
3196	Remittance is not supported by payment system	The `remittance` payment type is not supported by the payment system	Contact the technical support
3197	Remittance is not allowed for this payment method	The `remittance` payment type is not allowed for this payment method	Contact the technical support
3198	Auto decline due to long verification	Operation was declined because the approval check by the AML specialists of ecommpay timed out	Contact the technical support and try sending the request later
3199	Operation was declined by AML checks	Operation was declined following the approval check by the AML specialists of ecommpay	Contact your account manager
3201	Expected error	Operation performing was rejected due to payment routing error	Contact the technical support
3221	Card token not found	Token was not found in the request	Correct the request before resending
3230	The operation with such merchant_refund_id already exists	Operation performing was rejected as the merchant refund ID passed in the request already exists in the payment platform	Correct the request before resending
3241	Customer not found	Customer is not match the token in the request	Correct the request before resending
3242	Account must be defined	Account object is required for this payment method	Correct the request before resending
3243	Account must not be defined	Account object is disallowed for this payment method	Correct the request before resending
3244	Bank id must be defined	Bank ID is required for this payment method	Correct the request before resending
3261	Invalid signature	Invalid signature was sent in the request	Correct the request before resending
3262	Empty signature	The value of the signature in the request is empty	Correct the request before resending
3281	Converted amount is less than one minor unit	Converted amount is less than one minor currency unit	Contact the technical support
3283	Refund amount more than init amount	Refund amount is more than initial amount	Correct the request before resending
3284	Refund currency mismatched or empty	Refund currency mismatches or is empty	Correct the request before resending
3285	Cannot make refund because of timeout block for repeat refund	The operation was rejected due to restrictions on the frequency of refund requests	Contact the technical support
3286	The property amount is required	Missing amount in request. When passing the currency parameter, you must pass the amount parameter	Correct the request before resending
3287	The property currency is required	The currency parameter in the request is missing. When passing the amount parameter, you must pass the currency parameter	Correct the request before resending
3288	Refund prohibited on disputed transaction	Refund performing is prohibited for payments with chargebacks	Contact the technical support
3289	The operation amount is less than fix fee of tariff	The operation was rejected because the amount is less than fix fee of tariff	Correct the request before resending
3291	Incorrect merchant account settings for operation	The operation was rejected because only one operation type is allowed for the merchant account	Correct the request before resending
3292	Online gambling payouts are not available for this MCC	Online gambling payouts are not available for this MCC	Contact the technical support
3293	Payout method not filled in merchant account	Payout method not filled in merchant account	Contact the technical support
3297	The provider's daily limit for the merchant account for the total amount of transactions has been exceeded	Operation was declined because the total amount of operations exceeds the daily limit imposed by the payment provider for the merchant account	Resend the request later
3298	The provider's daily limit on the total amount of transactions has been exceeded	Operation was declined because the total amount of operations exceeds the daily limit imposed by the payment provider	Resend the request later
3299	Sorry, the merchant status does not allow you to create an operation	Operation cannot be created for this merchant	Contact the technical support
3301	Recurring registration is expired	Operation was rejected because a registered COF purchase associated with this ID has expired	Correct the request before resending
3305	Payment Constraint 30-days Payout operations number exceeded for MCC 7995, 9406 Domestic	Operation performing was rejected due to exceeding the monthly operations limit on payouts for MCC 7995, 9406 Domestic	Resend the request later
3306	Payment Constraint 30-days Payout operations number exceeded for MCC 7995, 9406 Cross-border	Operation performing was rejected due to exceeding the monthly limit operations on payouts for MCC 7995, 9406 Cross-border	Resend the request later
3307	Payment Constraint 30-days Payout operations number exceeded for Money transfer Domestic	Operation performing was rejected due to exceeding the monthly operations limit on payouts for domestic money transfers	Resend the request later
3308	Payment Constraint 30-days Payout operations number exceeded for Money transfer Cross-border	Operation performing was rejected due to exceeding the monthly operations limit on payouts for cross-border money transfers	Resend the request later
3309	Payment Constraint 30-days Payout operations number exceeded for Funds disbursement Domestic	Operation performing was rejected due to exceeding the monthly operations limit on payouts for domestic funds disbursements	Resend the request later
3310	Payment Constraint 30-days Payout operations number exceeded for Funds disbursement Cross-border	Operation performing was rejected due to exceeding the monthly operations limit on payouts for cross-border funds disbursements	Resend the request later
3311	Payment Constraint Invalid Weekly Payout for MCC 7995, 9406 Domestic	Operation performing was rejected due to exceeding the weekly limit on payouts for MCC 7995, 9406 Domestic	Resend the request later
3312	Payment Constraint Invalid Weekly Payout for MCC 7995, 9406 Cross-border	Operation performing was rejected due to exceeding the weekly limit on payouts for MCC 7995, 9406 Cross-border	Resend the request later
3313	Payment Constraint Invalid Weekly Payout for Money transfer Domestic	Operation performing was rejected due to exceeding the `100 000 USD` weekly limit on payouts for domestic money transfers	Resend the request later
3314	Payment Constraint Invalid Weekly Payout for Money transfer Cross-border	Operation performing was rejected due to exceeding the `100 000 USD` weekly limit on payouts for cross-border money transfers	Resend the request later
3315	Payment Constraint Invalid Weekly Payout for Funds disbursement Domestic	Operation performing was rejected due to exceeding the `600 000 USD` weekly limit on payouts for domestic funds disbursements	Resend the request later
3316	Payment Constraint Invalid Weekly Payout for Funds disbursement Cross-border	Operation performing was rejected due to exceeding the `250 000 USD` weekly limit on payouts for cross-border funds disbursements	Resend the request later
3317	Payment Constraint Invalid 24 Hour Payout for MCC 7995, 9406 Domestic	Operation performing was rejected due to exceeding the daily limit on payouts for MCC 7995, 9406 Domestic	Resend the request later
3318	Payment Constraint Invalid 24 Hour Payout for MCC 7995, 9406 Cross-border	Operation performing was rejected due to exceeding the daily limit on payouts for MCC 7995, 9406 Cross-border	Resend the request later
3319	Payment Constraint Invalid 24 Hour Payout for Money transfer Domestic	Operation performing was rejected due to exceeding the `50 000 USD` daily limit on payouts for domestic money transfers	Resend the request later
3320	Payment Constraint Invalid 24 Hour Payout for Money transfer Cross-border	Operation performing was rejected due to exceeding the `50 000 USD` daily limit on payouts for cross-border money transfers	Resend the request later
3321	Payment Constraint Invalid 24 Hour Payout for Funds disbursement Domestic	Operation performing was rejected due to exceeding the `250 000 USD` daily limit on payouts for domestic funds disbursements	Resend the request later
3322	Payment Constraint Invalid 24 Hour Payout for Funds disbursement Cross-border	Operation performing was rejected due to exceeding the `100 000 USD` daily limit on payouts for cross-border funds disbursements	Resend the request later
3323	Payment Constraint Invalid 30-days Payout for MCC 7995, 9406 Domestic	Operation performing was rejected due to exceeding the monthly limit on payouts amount for MCC 7995, 9406 Domestic	Resend the request later
3324	Payment Constraint Invalid 30-days Payout for MCC 7995, 9406 Cross-border	Operation performing was rejected due to exceeding the monthly limit on payouts amount for MCC 7995, 9406 Cross-border	Resend the request later
3325	Payment Constraint Invalid 30-days Payout for Money transfer Domestic	Operation performing was rejected due to exceeding the `200 000 USD` monthly limit on payouts amount for domestic money transfers	Resend the request later
3326	Payment Constraint Invalid 30-days Payout for Money transfer Cross-border	Operation performing was rejected due to exceeding the `200 000 USD` monthly limit on payouts amount for cross-border money transfers	Resend the request later
3327	Payment Constraint Invalid 30-days Payout for Funds disbursement Domestic	Operation performing was rejected due to exceeding the `1 250 000 USD` monthly limit on payouts amount for domestic funds disbursements	Resend the request later
3328	Payment Constraint Invalid 30-days Payout for Funds disbursement Cross-border	Operation performing was rejected due to exceeding the `500 000 USD` monthly limit on payouts amount for cross-border funds disbursements	Resend the request later
3329	Payment Constraint Weekly payout operations number exceeded for MCC 7995, 9406 Domestic	Operation performing was rejected due to exceeding the weekly limit on payouts number for MCC 7995, 9406 Domestic	Resend the request later
3330	Payment Constraint Weekly payout operations number exceeded for MCC 7995, 9406 Cross-border	Operation performing was rejected due to exceeding the weekly limit on payouts number for MCC 7995, 9406 Cross-border	Resend the request later
3331	Payment Constraint Weekly payout operations number exceeded for Money transfer Domestic	Operation performing was rejected due to exceeding the weekly limit on payouts number for domestic money transfers	Resend the request later
3332	Payment Constraint Weekly payout operations number exceeded for Money transfer Cross-border	Operation performing was rejected due to exceeding the weekly limit on payouts number for cross-border money transfers	Resend the request later
3333	Payment Constraint Weekly payout operations number exceeded for Funds disbursement Domestic	Operation performing was rejected due to exceeding the weekly limit on payouts number for domestic funds disbursements	Resend the request later
3334	Payment Constraint Weekly payout operations number exceeded for Funds disbursement Cross-border	Operation performing was rejected due to exceeding the weekly limit on payouts number for cross-border funds disbursements	Resend the request later
3335	Payment Constraint 24 hour payout operations number exceeded for MCC 7995, 9406 Domestic	Operation performing was rejected due to exceeding the daily limit on payouts number for MCC 7995, 9406 Domestic	Resend the request later
3336	Payment Constraint 24 hour payout operations number exceeded for MCC 7995, 9406 Cross-border	Operation performing was rejected due to exceeding the daily limit on payouts number for MCC 7995, 9406 Cross-border	Resend the request later
3337	Payment Constraint 24 hour payout operations number exceeded for Money transfer Domestic	Operation performing was rejected due to exceeding the daily limit on payouts number for domestic money transfers	Resend the request later
3338	Payment Constraint 24 hour payout operations number exceeded for Money transfer Cross-border	Operation performing was rejected due to exceeding the daily limit on payouts number for cross-border money transfers	Resend the request later
3339	Payment Constraint 24 hour payout operations number exceeded for Funds disbursement Domestic	Operation performing was rejected due to exceeding the daily limit on payouts number for domestic funds disbursements	Resend the request later
3340	Payment Constraint 24 hour payout operations number exceeded for Funds disbursement Cross-border	Operation performing was rejected due to exceeding the daily limit on payouts number for cross-border funds disbursements	Resend the request later
3341	Payout was declined due to card constraints	Operation was declined due to issuer restrictions	Contact the technical support
3355	Payment Constraint 24 hour operations number exceeded for same card	Operation performing was rejected due to exceeding the daily limit on operations number for the same card	Resend the request later
3356	The operation is not allowed for this card	The payment is declined because payment operations are prohibited for this card	No action required
3357	Payment Constraint 30-days operations number exceed for same card	Operation performing was rejected due to exceeding the monthly limit on operations number for the same card	Resend the request later
3358	Operation amount is less than limit	Operation amount is less than allowed limit	Correct the request before resending
3360	Payment amount cannot exceed 50 EUR for prepaid non-reloadable card	If the sender uses a prepaid non-reloadable card, the amount to be debited cannot exceed `50 EUR`	Correct the request before resending
3362	Payment Constraint Invalid 30-days Payout for MCC 7995, 9406	Operation performing was rejected due to exceeding the `50 000 USD` monthly limit on payouts amount for MCC 7995, 9406	Resend the request later
3363	Trace ID must be present in recurring payment and MIT	There was an error while processing the request	Contact the technical support
3400	AFT Payment Constraint for Commercial cards	Operation was declined due to restrictions on using commercial cards by sender	Correct the request before resending
3402	Payment Constraint 25000 USD Amount limit exceeded for MoneySend Funding Transaction by Consumer cards	Operation performing was rejected due to exceeding the `25 000 USD` limit on one MoneySend Funding Transaction for consumer cards	Correct the request before resending
3403	Payment Constraint 50000 USD Amount limit exceeded for MoneySend Funding Transaction by Small business cards	Operation performing was rejected due to exceeding the `50 000 USD` limit on one MoneySend Funding Transaction for small business cards	Correct the request before resending
3404	Payment Constraint 25000 USD Amount limit exceeded for MoneySend payout by Consumer cards	Operation performing was rejected due to exceeding the `25 000 USD` limit on one MoneySend payout for consumer cards	Correct the request before resending
3406	Payment Constraint 50000 USD Amount limit exceeded for MoneySend payout by Small business cards	Operation performing was rejected due to exceeding the `50 000 USD` limit on one MoneySend payout for small business cards	Correct the request before resending
3407	Payment Constraint Invalid 30-days MoneySend payout for Consumer cards	Operation performing was rejected due to exceeding the monthly `25 000 USD` limit on MoneySend payouts for consumer cards	Resend the request later
3408	Payment Constraint Invalid 30-days MoneySend payout for Small business cards	Operation performing was rejected due to exceeding the monthly `50 000 USD` limit on MoneySend payouts for small business cards	Resend the request later
3409	Payment Constraint 2500 USD Amount limit exceeded for MoneySend Funding Transaction by Consumer cards	Operation performing was rejected due to exceeding the `2 500 USD` limit on one MoneySend Funding Transaction for consumer cards	Correct the request before resending
3410	Payment Constraint 2500 USD Amount limit exceeded for MoneySend payout by Consumer cards	Operation performing was rejected due to exceeding the `2 500 USD` limit on one MoneySend payout for consumer cards	Correct the request before resending
3411	Payment cannot be made due to location of the sender's card issuer outside the Europe Region	The sender's card issuer must be located in the European region	Correct the request before resending
3412	Payment Constraint 25000 USD Amount limit exceeded for MoneySend payout by Small business cards	Operation performing was rejected due to exceeding the `25 000 USD` limit on one MoneySend payout for small business cards	Correct the request before resending
3413	Payment Constraint 25000 USD Amount limit exceeded for MoneySend Funding Transaction by Small business cards	Operation performing was rejected due to exceeding the `25 000 USD` limit on one MoneySend Funding Transaction for small business cards	Correct the request before resending
3414	Payment Constraint 50000 USD Amount limit exceeded for MoneySend payout by Consumer cards	Operation performing was rejected due to exceeding the `50 000 USD` limit on one MoneySend payout for consumer cards	Correct the request before resending
3415	Payment Constraint 100000 USD Amount limit exceeded for MoneySend payout by Small business cards	Operation performing was rejected due to exceeding the `100 000 USD` limit on one MoneySend payout for small business cards	Correct the request before resending
3416	Payment Constraint 50000 USD Amount limit exceeded for MoneySend Funding Transaction by Consumer cards	Operation performing was rejected due to exceeding the `50 000 USD` limit on one MoneySend Funding Transaction for consumer cards	Correct the request before resending
3417	Payment Constraint 100000 USD Amount limit exceeded for MoneySend Funding Transaction by Small business cards	Operation performing was rejected due to exceeding the `100 000 USD` limit on one MoneySend Funding Transaction for small business cards	Correct the request before resending
3418	Payment Constraint 75000 USD Amount limit exceeded for MoneySend payout by Small business cards	Operation performing was rejected due to exceeding the `75 000 USD` limit on one MoneySend payout for small business cards	Correct the request before resending
3419	Payment Constraint 75000 USD Amount limit exceeded for MoneySend Funding Transaction by Small business cards	Operation performing was rejected due to exceeding the `75 000 USD` limit on one MoneySend Funding Transaction for small business cards	Correct the request before resending
3431	Money transfer is not possible for two identical cards	The sender's PAN matches the recipient's PAN	Correct the request before resending
3432	The request must contain either the identifier of the saved card or complete card details	Both the saved card ID and complete card details have been passed in objects `sender` and/or `recipient`	Correct the request before resending
3433	The request contains complete card details for both cards. This endpoint is for making a payment using saved card data only	Complete card details of both the sender and the recipient have been specified in the request. Note that this endpoint is intended only for sending requests to make payments using saved card data	Correct the request before resending
3434	The sender's card expired	The card of the sender has expired	Correct the request before resending
3435	The recipient's card expired	The card of the recipient has expired	Correct the request before resending
3436	The sender's card is invalid	The sender's card specified in the request is invalid	Correct the request before resending
3437	The recipient's card is invalid	The recipient's card specified in the request is invalid	Correct the request before resending
3438	Saved sender card has no expiration date	The sender's card expiry date is needed to proceed	Correct the request before resending
3439	The saved card has no expiration date	The card expiry date is needed to proceed	Correct the request before resending
3450	Payment Constraint Invalid 24 Hour AFT for Money transfer Domestic	Operation performing was rejected due to exceeding the `100 000 USD` daily limit on AFT amount for domestic money transfers	Resend the request later
3451	Payment Constraint Invalid Weekly AFT for Money transfer Domestic	Operation performing was rejected due to exceeding the `250 000 USD` weekly limit on AFT amount for domestic money transfers	Resend the request later
3452	Payment Constraint Invalid 30-days AFT for Money transfer Domestic	Operation performing was rejected due to exceeding the `500 000 USD` monthly limit on AFT amount for domestic money transfers	Resend the request later
3470	Payment was declined due to sender's card constraints	Operation performing was rejected due to the type of the sender's card	Contact the technical support
3471	Payment was declined due to recipient's card constraints	Operation performing was rejected due to the type of the recipient's card	Contact the technical support
3472	Payment was declined due to constraints in the region of the recipient card	Operation performing was rejected due to the region of the recipient's card issuer	Contact your key account manager
3480	Payment cannot be made due to location of the sender's card issuer outside the EEA	The sender's card issuer cannot be located outside the EEA	Correct the request before resending
3490	Required fields for Debt Repayment are missing	The required parameters for performing a debt repayment operation are not specified in the request	Correct the request before resending
3491	Invalid card type for Debt Repayment	Invalid card type for performing a debt repayment operation	Correct the request before resending
3606	Payment Constraint Invalid 30-days MoneySend Funding Transaction for Consumer cards	Operation performing was rejected due to exceeding the monthly amount limit on Moneysend Funding Transaction for consumer cards	Resend the request later, upon the expiration of the current 30-day period
3607	Payment Constraint Invalid 30-days MoneySend Funding Transaction for Small business cards	Operation performing was rejected due to exceeding the monthly amount limit on Moneysend Funding Transaction for small business cards	Resend the request later, upon the expiration of the current 30-day period
3609	Operation amount must be equal to the initial amount	Operation amount must be the same as the amount of the initial operation	Correct the request before resending
3610	Refund unavailable for the current operation	Refund is prohibited for this operation	Contact the technical support
3611	AFT reversal must be used to refund within the first 24 hours of the original AFT	This operation can be cancelled only within the first 24 hours after it was initially executed	Contact the technical support
3612	One or more required money transfer fields are empty	Additional information about the sender and/or the recipient is required	Correct the request before resending
3613	Duplicate operation	Operation rejected because an operation with the same customer ID and payment amount already exists	Resend the request later
3617	Not allowed mcc for pan with product code = F2	Merchants using this MCC are not eligible for performing operations with this type of card (product code F2)	Contact the technical support
3618	Payment Constraint 10000 USD Amount limit exceeded for MoneySend payout by Consumer cards	Operation performing was rejected due to exceeding the `10 000 USD` limit on one MoneySend payout for consumer cards	Correct the request before resending You can split the operation amount into several and send several requests with each amount not exceeding the limit
3619	Payment Constraint 10000 USD Amount limit exceeded for MoneySend payout by Small business cards	Operation performing was rejected due to exceeding the `10 000 USD` limit on one MoneySend payout for small business cards	Correct the request before resending You can split the operation amount into several and send several requests with each amount not exceeding the limit
3620	Payment Constraint 125000 USD Amount limit exceeded for MoneySend payout by Consumer cards	Operation performing was rejected due to exceeding the `125 000 USD` limit on one MoneySend payout for consumer cards	Correct the request before resending You can split the operation amount into several and send several requests with each amount not exceeding the limit
3621	Payment Constraint 125000 USD Amount limit exceeded for MoneySend payout by Small business cards	Operation performing was rejected due to exceeding the `125 000 USD` limit on one MoneySend payout for small business cards	Correct the request before resending You can split the operation amount into several and send several requests with each amount not exceeding the limit
3622	Payment Constraint 125000 USD Amount limit exceeded for MoneySend Funding Transaction by Consumer cards	Operation performing was rejected due to exceeding the `125 000 USD` limit on one MoneySend Funding Transaction for consumer cards	Correct the request before resending You can split the operation amount into several and send several requests with each amount not exceeding the limit
3623	Payment Constraint 125000 USD Amount limit exceeded for MoneySend Funding Transaction by Small business cards	Operation performing was rejected due to exceeding the `125 000 USD` limit on one MoneySend Funding Transaction for small business cards	Correct the request before resending You can split the operation amount into several and send several requests with each amount not exceeding the limit
3624	Payment Constraint 10000 USD Amount limit exceeded for MoneySend Funding Transaction by Consumer cards	Operation performing was rejected due to exceeding the `10 000 USD` limit on one MoneySend Funding Transaction for consumer cards	Correct the request before resending You can split the operation amount into several and send several requests with each amount not exceeding the limit
3625	Payment Constraint 10000 USD Amount limit exceeded for MoneySend Funding Transaction by Small business cards	Operation performing was rejected due to exceeding the `10 000 USD` limit on one MoneySend Funding Transaction for small business cards	Correct the request before resending You can split the operation amount into several and send several requests with each amount not exceeding the limit
3626	Payment Constraint Invalid 24 Hour payout for MoneySend by Consumer cards	Operation performing was rejected due to exceeding the daily limit on the number of payouts for consumer cards	Resend the request later, upon the expiration of the 24-hour period
3627	Payment Constraint Invalid 24 Hour payout for MoneySend by Small business cards	Operation performing was rejected due to exceeding the daily limit on the number of payouts for small business cards	Resend the request later, upon the expiration of the 24-hour period
3628	Payment Constraint Invalid 24 Hour funding for MoneySend by Consumer cards	Operation performing was rejected due to exceeding the daily limit on the number of funding operations for consumer cards	Resend the request later, upon the expiration of the 24-hour period
3629	Payment Constraint Invalid 24 Hour funding for MoneySend by Small business cards	Operation performing was rejected due to exceeding the daily limit on the number of funding operations for small business cards	Resend the request later, upon the expiration of the 24-hour period
3630	Payment Constraint Invalid Weekly payout for MoneySend by Consumer cards	Operation performing was rejected due to exceeding the weekly limit on the number of payouts for consumer cards	Resend the request later, upon the expiration of the current 7-day period
3631	Payment Constraint Invalid Weekly payout for MoneySend by Small business cards	Operation performing was rejected due to exceeding the weekly limit on the number of payouts for small business cards	Resend the request later, upon the expiration of the current 7-day period
3632	Payment Constraint Invalid Weekly funding for MoneySend by Consumer cards	Operation performing was rejected due to exceeding the weekly limit on the number of funding operations for consumer cards	Resend the request later, upon the expiration of the current 7-day period
3633	Payment Constraint Invalid Weekly funding for MoneySend by Small business cards	Operation performing was rejected due to exceeding the weekly limit on the number of funding operations for small business cards	Resend the request later, upon the expiration of the current 7-day period
3634	Payment Constraint Invalid 24 Hour for Payout mcc 7995, 9406 by Consumer cards	Operation performing was rejected due to exceeding the daily limit on the number of payouts for consumer cards applicable if the MCC is 7995 or 9406	Resend the request later, upon the expiration of the 24-hour period
3635	Payment Constraint Invalid Weekly for Payout mcc 7995, 9406 by Consumer cards	Operation performing was rejected due to exceeding the weekly limit on the number of payouts for consumer cards applicable if the MCC is 7995 or 9406	Resend the request later, upon the expiration of the current 7-day period
3900	Payment Constraint 50000 USD Amount limit exceeded for Money transfer	Operation performing was rejected due to exceeding the `50 000 USD` amount limit for money transfers	Correct the request before resending
3901	Payment Constraint 25000 USD Amount limit exceeded for Money transfer	Operation performing was rejected due to exceeding the `25 000 USD` amount limit for money transfers	Correct the request before resending
9999	Awaiting processing	Awaiting internal processing. Please wait	It is necessary to wait

Codes from Risk Control System (RCS)


Code	Message	Description	Action
1401	RCS reject. PAN is Blacklisted in RCS	Card PAN is blacklisted in RCS	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1402	RCS reject. Customer is Blacklisted in RCS	Customer is blacklisted in RCS	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1403	RCS reject. Cardholder is Blacklisted in RCS	Cardholder is blacklisted in RCS	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1404	RCS reject. IIN is Blacklisted in RCS	Card IIN is blacklisted in RCS	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1405	RCS reject. IP is Blacklisted in RCS	Customer IP address is blacklisted in RCS	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1406	RCS reject. Email is Blacklisted in RCS	Customer email address is blacklisted in RCS	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1407	RCS reject. Phone is Blacklisted in RCS	Customer phone number is blacklisted in RCS	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1408	RCS reject. Card is compromised	Customer card is lost or stolen	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1409	RCS Reject. Interval too short	Operation frequency limit has been exceeded	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1410	RCS reject. Domain is forbidden	The customer's email domain is blacklisted in RCS	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1411	RCS reject. Country is forbidden	Operation processing is prohibited for this country	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1412	RCS reject. Country mismatch	Country mismatch for a customer	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1413	RCS reject. Country limit exceeded	The limit of countries from which operations were carried out has been exceeded	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1414	RCS Reject. Country is forbidden for cross-border transaction	AFT operation processing is prohibited for this country	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1415	RCS reject. Rejected by Scoring system	Operation is rejected because it was deemed suspicious by the scoring system	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1421	RCS reject. Invalid amount	The specified payment amount is out of range	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1422	RCS reject. Amount limit exceeded	Payment amount limit has been exceeded	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1431	RCS reject. Allowed number of cards exceeded	Allowed number of cards used for payment processing has been exceeded	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1432	RCS reject. Allowed number of emails exceeded	Allowed number of emails used for payment processing has been exceeded	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1433	RCS reject. Count limit exceeded	Operation count limit has been exceeded	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1434	RCS reject. Duplicate operation	High risk of duplicated operation	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1435	RCS reject. Allowed number of users exceeded	Allowed number of different identifiers for the customer has been exceeded	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1441	RCS reject. Rejected by compliance restriction	Rejected due to compliance restrictions	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1451	RCS reject. Rejected by AML restriction	Rejected as a result of an AML check	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1452	RCS reject. Rejected by AML UK sanction list	Rejected due to a match with the AML UK sanctions list of cardholder names	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1453	RCS reject. Rejected by AML US sanction list	Rejected due to a match with the AML US sanctions list of cardholder names	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1455	RCS reject. Rejected by AML phrase list	Rejected due to a match with the AML phrase list of cardholder names	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1456	RCS reject. Rejected by holdername format validation	Rejected due to failing a cardholder name validation check	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1457	RCS reject. Rejected by AML EU sanction list	Rejected due to a match with the AML EU sanctions list of cardholder names	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1461	RCS reject. Restricted card product code	Restricted card product code	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1462	RCS reject. Restricted card type	Restricted card type	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1463	RCS reject. Cardholder name mismatch	Cardholder name mismatch	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
1499	RCS reject. Machine Learning recommendation	Operation is rejected as suspicious following the assessment with the use of the artificial intelligence	No required action necessary. You can also contact the technical support to find out what else can be done in this situation

Codes from external card payment systems


Code	Message	Description	Action
10000	General decline	Operation was declined by PSP for an unknown reason	Resend the request
10100	Declined by external provider	Operation was declined by PSP without explanation	Resend the request
10101	Decline due to amount or frequency limit	Operation was declined due to amount or frequency limitation	Correct the request before resending or resend the request later
101011	Decline due to amount limit	Operation was declined due to limitation of amount	Correct the request before resending
101012	Decline due to amount limit per period for the customer	Operation was declined due to limitation of payment amount per period for a customer	Resend the request later
101013	Decline due to frequency limit	Operation was declined due to limitation of payment attempts frequency	Resend the request later
101014	Too much declined operations per period for the customer	Operation was declined due to limitation of payment attempts frequency per period for a customer	Resend the request later
10102	Incorrect data entered	Operation was declined due to incorrect card data entry	Correct the request before resending
101021	Incorrect PAN	Operation was declined due to incorrect card PAN entry	Correct the request before resending
10103	Incorrect PIN or CVV	Operation was declined due to incorrect PIN or CVV entry	Correct the request before resending
10104	Incorrect 3DS password	Operation was declined due to incorrect 3DS password entry	Resend the request
10105	Insufficient funds on card	Operation was declined due to insufficient funds on the card	Resend the request
10106	Card expired	Operation was declined due to incorrect card expiry date entry	Correct the request before resending
10107	Allowable PIN tries exceeded	Operation was declined due to multiple entry of incorrect PIN	Resend the request
10108	Maestro MO/TO operation is prohibited for this country	Operation was declined due to a MO/TO payment is not allowed for the country in the request	Correct the request before resending
10109	COF payment registration or customer payment data saving is not approved by external provider	COF payment registration or customer payment data saving is not approved by external provider	Resend the request later
10110	Subscription is canceled by customer on the issuer side	Operation was declined because the customer cancelled the COF purchase	No required action necessary. You can also register a new COF purchase
10112	Insufficient Funds. Retry later	Operation was declined due to insufficient funds on the card	Resend the request later
10113	Insufficient Funds. Do not retry	Operation was declined due to insufficient funds on the card	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
10114	Declined by 3DS Check	Operation was declined following the 3‑D Secure authentication attempt	Resend the request later
10201	Refer to card issuer	Operation was declined by issuer. Contact the card issuer	Correct the request before resending
10202	Issuer inoperative	Operation was declined due to the unavailability of the card issuer	Resend the request
10203	Pick-up card	Operation was declined due to a special response from the bank that the card was compromised	No action required
10204	Restrictions for the customer card	Operation was declined due to restrictions on the customer card. Contact the card issuer	Correct the request before resending
10205	Not enrolled for 3DS	Operation was declined because the customer card does not support 3‑D Secure authentication	Correct the request before resending
10206	Restrictions for the customer data	Operation performing for this customer was rejected by the external provider	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
10301	Operation was cancelled	Operation was cancelled by the participant	Resend the request
10401	Declined by PSP risk system	Operation was declined by PSP risk department. Do not show this message to a customer	Correct the request before resending
10402	Suspicious operation	Operation was declined by PSP anti-fraud system	No action required
10403	Fraud/Security. Try again using 3DS authentication	Operation was declined by PSP anti-fraud system because the 3‑D Secure authentication is necessary	Complete the procedure of the 3‑D Secure authentication
10404	Suspected fraud. Do not try again	Operation was declined by PSP anti-fraud system	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
10405	Fraud or closed account. Do not try again	Operation was declined by PSP anti-fraud system	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
10501	Refer to acquirer	Operation was declined due to incorrect interaction with PSP	Contact the technical support
10502	Error during operation validation	Operation was declined during the operation data validation process	Correct the request before resending
10503	Incorrect acquirer settings	Operation was declined due to incorrect settings. Contact the acquirer	Contact the technical support
10504	Insufficient funds on acquirer balance	Operation was declined due to insufficient funds on the acquirer balance	Contact the technical support
10505	PSP system is inoperative	Operation was declined due to the unavailability of PSP. Please try again later	Resend the request
10601	Try again	Operation was declined. Please try again	Resend the request
10602	Time-out	Operation was declined due to time-out. Please try again	Resend the request
10603	Operation could not be authorized. Try again later	Operation could not be authorized now. Please try again later	Resend the request
10701	Wrong requests sequence	Operation was declined due to incorrect sequence of requests	Correct the request before resending
10702	Invalid request	Operation was declined due to malformed format of the request	Contact the technical support
10703	Incorrect eci	Operation was declined due to incorrect ECI code received by the acquirer	Contact the technical support
10704	Card holder not found	Operation was declined because the acquirer requires a cardholder parameter	Contact the technical support
10705	The request contains no fields of the customer object	Operation was declined due to insufficient customer data requested by the acquirer	Contact the technical support
10706	Refund unavailable for current operation	Refund operation was declined by acquirer as it is unavailable	Contact the technical support
10707	Required rental information is not present	Operation was declined due to insufficient rental information	Contact the technical support
10708	Required flight details is not present	Operation was declined due to insufficient flight details	Contact the technical support
10709	Additional customer 3‑D Secureauthentication required	Operation was declined by issuer as the customer did not passed the 3‑D Secure authentication. Please contact the card issuer	Contact the technical support
10722	Strong Customer Authentication mandated according to PSD2	Operation was declined since it was not authenticated in accordance with the SCA (Strong Customer Authentication) requirements	Contact the technical support
10801	External provider approved but did not process the operation	External provider approved but did not process the operation	Contact the technical support
10805	Life cycle (Mastercard use only)	Operation was declined by issuer due to incorrect entry of card expiry date or card number	Try to correct the request before resending
10806	Policy (Mastercard use only)	Operation was declined by issuer	Please contact the technical support
10807	Fraud/Security (Mastercard use only)	Operation was declined by issuer due to suspicion of a fraud	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
10810	Life cycle. Do not try again	Operation was declined by the issuer due to incorrect entry of card expiry date or card number	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
10811	Policy. Do not try again	Operation was declined by the issuer	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
10812	Invalid card. Do not try again	Operation was declined by the issuer	No required action necessary. You can also contact the technical support to find out what else can be done in this situation
19999	Awaiting processing	Awaiting external processing of the request. Please wait	It is necessary to wait

Codes from external alternative payment systems


Code	Message	Description	Action
20000	General decline	Operation was declined for an unknown reason	Resend the request
20100	Declined by external provider	Operation was declined by PSP without explanation	Resend the request
20101	Decline due to amount or frequency limit	Operation was declined due to limitation of amount or frequency	Correct the request before resending or resend the request later
201011	Decline due to amount limit	Operation was declined due to limitation of amount	Correct the request before resending
201012	Decline due to amount limit per period for the customer	Operation was declined due to limitation of payment amount per period for a customer	Resend the request later
201013	Decline due to frequency limit	Operation was declined due to limitation of payment attempts frequency	Resend the request later
201014	Too much declined operations per period for the customer	Operation was declined due to limitation of payment attempts frequency per period for a customer	Resend the request later
20102	Incorrect account data entered	Operation was declined due to incorrect account data entry	Correct the request before resending
20103	Incorrect login or password	Operation was declined due to incorrect customer login or password entry	Correct the request before resending
20104	Password attempts entry exceeded	Operation was declined due to multiple entry of incorrect password	Resend the request
20105	Insufficient funds on customer account	Operation was declined due to insufficient funds on the customer account	Resend the request
20106	Customer account is no longer available	Operation was declined due to the customer account is expired or unavailable	Correct the request before resending
20107	Customer account does not support requested currency	Operation was declined due to the customer account does not support requested currency	Correct the request before resending
20109	COF payment registration or customer payment data saving is not approved by external provider	COF payment registration or customer payment data saving is not approved by external provider	Resend the request later
20110	Subscription is canceled by customer on the issuer side	Subscription is canceled by customer on the issuer side	No action required
20111	Operation declined by PSP because the Direct Debit mandate is inactive, cancelled, or expired	Operation declined by PSP because the Direct Debit mandate is inactive, cancelled, or expired	No action required
20201	Restrictions for the customer account	Operation was declined due to restrictions on customer account. Contact the PSP	Correct the request before resending
20202	PSP system is unavailable	Operation was declined due to the unavailability of PSP. Please try again later	Resend the request
20203	Compromised customer account	Operation was declined due to a special response from the bank: customer account was compromised	No action required
20204	Crediting this customer account is blocked	Operation was declined. The customer account is not allowed to perform crediting. Contact the PSP	Correct the request before resending
20205	Payment method is not available for customer country	Payment method is not available for customer country	No action required
20206	Difficulties on the mobile operator side	Operation was declined due to the technical problems on the mobile operator side	Resend the request later
20301	Account owner cancelled operation	Operation was declined by the account owner	Resend the request
20302	Unacceptable password	Password does not meet the requirements. Please try another	Correct the request before resending
20303	Customer is not permitted to perform the action	Request is prohibited due to lack of permits	Correct the request before resending
20304	Incorrect amount paid	Operation was declined due to incorrect amount paid by a customer	Resend the request
20401	Declined by PSP risk system	Operation was declined by PSP risk department. Do not show this message to a customer	Correct the request before resending
20402	Suspicious operation	Operation was declined by PSP anti-fraud system	No action required
20501	Refer to acquirer	Operation was declined due to incorrect interaction with PSP	Contact the technical support
20502	Error during operation validation	Operation was declined during the operation validation process	Correct the request before resending
20503	Incorrect acquirer settings	Operation was declined due to incorrect settings. Contact the acquirer	Contact the technical support
20504	Insufficient funds on acquirer balance	Operation was declined due to insufficient funds on the acquirer balance	Contact the technical support
20601	Try again	Operation was declined. Please try again	Resend the request
20602	Time-out	Operation was declined due to time-out. Please try again	Resend the request
20603	Operation could not be authorized. Try again later	Operation cannot be authorized now. Please try again later	Resend the request
20604	Notification is not delivered	Operation was declined. Notification cannot be delivered	Contact the technical support
20701	Wrong requests sequence	Operation was declined due to incorrect sequence of requests	Correct the request before resending
20702	Invalid request. Try again	Operation was declined due to malformed format of the request	Contact the technical support
20703	Invoice not found	Operation was declined. Invoice was not found in the system	Contact the technical support
20705	Merchant account is blocked	Operation was declined due to the merchant’s account being blocked	Contact the technical support
20706	Operation not supported by provider	Operation was declined because the provider does not support this type of operation	Contact the technical support
20801	Payment provider approved but did not process the operation	Payment provider approved but did not process the operation	Contact the technical support
20802	The payment provider did not confirm neither successful nor negative status of the payment transaction	The payment provider cannot confirm status of the payment	It is necessary to wait
20812	The service provider did not confirm the account crediting	The operation was declined because the payment service provider did not confirm that the funds were deposited to the bank account of the customer	Resend the request
20899	The payment is processed on the provider side. It can take up to several days. Inform customer if needed	The payment is processed on the provider or payment system side. It can take up to several days. Inform the customer if needed	No additional interactions with the platform are required
29999	Awaiting processing	Awaiting external processing. Please wait	It is necessary to wait

Codes from merchants


Code	Message	Description	Action
30000	Operation was declined by merchant	Operation processing was declined by merchant	No action required
30100	Operation was declined by merchant for an unknown reason	Operation processing was declined by merchant for an unknown reason	No action required
30301	Merchant did not confirm operation processing	Operation processing was not confirmed by merchant	No action required
30302	Merchant did not respond during the operation confirmation process	Merchant did not respond during the operation confirmation process	No action required
30303	The amount or currency confirmed by the merchant is different from the requested one	The amount or currency confirmed by the merchant is different from one in the request	No action required
30401	Empty draws list	The list of amounts available for payment is empty	No action required