Main use and special characteristics

Dashboard is a web interface intended for use by merchants of ECommPay. This interface allows merchant employees to accomplish a range of tasks related to all projects of their company in the ECommPay payment platform. They can:
  • Analyse and monitor payment processing and consolidated financial data with an option to break it down by different characteristics and with the help of visualisation tools.
  • Perform various types of purchases, issue partial and full refunds as well as payouts to the customers of the merchant's web service with the use of individual and batch requests.
  • Monitor and prevent fraud cases as well as monitor and accept chargebacks.
  • Create a range of reports with consolidated information on payment processing and financial results.
  • View and set up available projects.

This list of capabilities continues to grow.

Dashboard supports two-factor authentication for access according to the requirements mandated by PSD2 (Revised Directive on Payment Services, Directive (EU) 2015/2366), and access permissions are granted according to the role-based access model described in a corresponding section.

From the start, Dashboard was designed with the consideration of leading development methodologies and technologies including elements of design thinking. As a result, the interface includes a number of solutions which have already been tested with the help of prospective and real-life users, and any clients of ECommPay can contribute to the further development of the interface — if you are interested, let your account manager know.

Getting started

The merchants that were still in the process of integration with ECommPay as of April 13, 2020 or that have not used ECommPay services before are provided access only to the Dashboard interface. For the rest, the trial run of the interface began on April 13 following which in 2021 ECommPay plans to end support for Old Dashboard, the previous version of the interface, and only continue supporting Dashboard for use by merchants. For more detailed information on the time schedule of the trial run, contact your account manager. Key new features and differences between the two interfaces are described below, in a corresponding section.

If you wish to get started, while still continuing to use the previous version of the interface, contact your ECommPay key account manager. Following their confirmation, you can access both interfaces using the same user account, however, simultaneous use is not recommended because it increases the chance of conflicts due to actions of different users.

Dashboard is available at dashboard.ecommpay.com.

If you have questions about using Dashboard, please consult our technical support specialists — support@ecommpay.com.

How to access

Since Dashboard provides access to financial data and allows executing financial operations, the following protective measures are implemented to ensure secure handling of data:

  • Access control via user accounts with permissions distributed according to assigned access roles (learn more).
  • Additional user authentication that requires the second "authentication factor" – with Google Authenticator app.
  • Confirmation of payouts with one-time verification codes sent to the phone numbers previously provided by Dashboard users (to learn more about using this capability, contact your ECommPay account manager).

These measures comply with the requirements of PSD2 (Revised Directive on Payment Services, Directive (EU) 2015/2366) and ensure user convenience and security.

Certain permissions granted to use Dashboard do not require providing the second authentication factor. This applies to the following sections and the corresponding permissions:

  • In My profile it applies to editing user profile, managing API tokens, and managing telegram BOT.
  • In Payments it applies to viewing payment registry, viewing payment information, using configuration, issuing refunds, and capturing and releasing held funds as part of executing a two-step purchase.
  • In Reports it applies to managing reports.
  • In Projects it applies to viewing projects.
  • In Subscriptions it applies to viewing the registry of regular COF purchases (subscriptions), viewing detailed COF purchase information, updating its settings and cancelling it.
  • In Manual payments it applies to issuing refunds, capturing and releasing held funds.

Any permission not included in the list above implies that the user should provide the phone number and enable two-factor authentication.

Note: Only users with the Merchant admin role permissions have access to the rights distribution information and are able to add phone numbers to user account (in the My team section).

Users in roles that do not require two-factor authentication can activate it and add a phone number in the user account if they have the appropriate permission.

To provide a phone number and activate two-factor authentication,

  1. Open the user profile.

    Click on the user name or the user account icon in the top right corner and select My profile in the dropdown menu.

  2. Add the phone number:
    1. Switch to the editing mode by clicking on the User Profile panel.
    2. Enter and confirm the phone number.

      The phone number should be specified in international format (+{international country code}{phone number}) in the corresponding field. To confirm, enter the SMS verification code in the popup window.

    3. Save changes by clicking Save on the upper-right side of the User Profile panel.
  3. Enable two-factor authentication.

    Turn on the Two-factor Authentication toggle switch located on the Security panel and follow the instructions provided in the interface.

  4. Make sure all changes have been saved.

    The two-factor authentication switch should be on, and the phone number should be shown in the user profile.

New users and those users who have not provided their phone number and have not enabled two-factor authentication by April 12 should proceed as follows when they access Dashboard for the first time after April 12:

  1. If they need to add the phone number, they should contact the user with the Merchant admin role who will add the number to the required user account.
  2. Specify their username and password when signing in.
  3. Activate the two-factor authentication in the Google Authenticator app using the verification code sent by text (SMS).
  4. Verify their identity in Dashboard with the one-time code generated by the Google Authenticator app.