Indonesian Virtual Accounts

Overview

Introduction

Indonesian Virtual Accounts is a payment method which allows to process payments in Indonesian rupiahs currencies by using cash, bank accounts and payment cards in Indonesia. This method supports purchases.

This method is the most popular Indonesian alternative payment method that requires the customer to transfer funds to virtual bank account via a banking mobile application, internet banking or physically via ATM. A Virtual Account (VA), 16 digit payment code, is an account created and assigned to each of your paying clients automatically in response to the payment request so that your business would be able to differentiate each payment from the payment source. ecommpay creates a virtual bank account on an interbank network that is unique to the payment. The payments made to the different Virtual Accounts will be automatically aggregated into the merchant's master account.

The customer uses provided information to do a bank transfer into the virtual account before the account expires. A client can perform the bank transfer in the following ways:

  • Physically going to the ATM
  • Mobile banking through bank applications
  • Internet banking

Most (80 %) of transactions in Indonesia occur via bank transfer. ecommpay offers payment processing with major banks in Indonesia—Mandiri, Permata, Danamon, CIMB.

This article provides information about working with the Indonesian Virtual Accounts method: general insights are presented in the Overview section, while information about the actions required to process payments and perform other actions is presented in the sections that follow.

General information

Payment method type bank payments
Payment instruments
  • cash
  • bank accounts
  • payments cards
Countries and regions ID
Payment currencies IDR
Currency conversion on the ecommpay side
One-time purchases +
Credential-on-file purchases
Full refunds
Partial refunds
Payouts +
Chargebacks
Notes Payment Page supports different bank selection options
Onboarding and access fee refer to your ecommpay key account manager; additional information available in the ecommpay shop

Interaction diagram

Payment processing by using the Indonesian Virtual Accounts method involves the merchant's web service, one of ecommpay interfaces, the ecommpay payment platform, and technical facilities of the provider service.



Operations support

Various platform interfaces can be used to process payments and perform operations using the Indonesian Virtual Accounts method. Purchases can be processed by using Payment Page, Gate and Dashboard (using payment links). At the same time, regardless of the interfaces used, the following properties and limitations are applicable.

When working with the Indonesian Virtual Accounts the following properties and limitations are applicable.

  Amounts, IDR ¹ Times ²
Minimum Maximum basic threshold
Purchases * * 48 hours
Note:
  1. For the most recent amount limits, contact your ecommpay key account manager.
  2. The base and threshold times are defined as follows:
    • The base time is the average estimated time between the moment a payment is initiated in the payment platform to the moment the payment result is sent to the web service. The base time evaluation is made on the assumption of normal operation of all technical facilities and communication channels and typical customer behaviour (if any input from the customer is required). Use the base time to estimate when to react to the absence of payment result callbacks or when to check payment status (details).
    • The threshold time is the maximum possible time between the moment a payment is initiated in the payment platform to the moment the web service receives the callback with the payment result. A payment is automatically assigned the decline status if it wasn't processed within the threshold time. For individual customisation of the threshold time limit, contact ecommpay technical support.

Processing scenarios

To perform a purchase by using the Indonesian Virtual Accounts method, you need to redirect customer to the provider service.

Scenarios for performing operations via the main interfaces of the payment platform correspond to those presented in the diagrams. Similarly, when additional features (such as payment links) are used, scenarios for performing operations also correspond to the specifics of those features.

At the same time, the specifics of working with the method include the necessity of selecting a bank for each payment. When Payment Page is used for payment processing, the customer usually selects a bank while already in the payment form. When Payment Page is opened with the method and bank preselected as well as when payments are initiated through Gate, the bank must be selected on the side of the web service and the identifier of this bank must be specified in requests. Possible options for bank selection when working with Payment Page are described in Purchases by using Payment Page, ways of using bank identifiers—in the next subsection, Supported banks.

At the same time, different options for selecting a bank are supported for payments by using this method; they are described in the Purchases by using Payment Page section of this article.

Supported banks

The following table lists the names and identifiers of banks supported by the Indonesian Virtual Accounts method. Keep in mind that this list is presented for informational purposes.

Table 1. List of banks
Bank ID
Bank Sahabat Sampoerna VA 4391
Permata Virtual Account 433
Mandiri Virtual Account 434
Maybank Virtual Account 2831
BNI Virtual Account 2931
BRI Virtual Account 499
Sinarmas Virtual Account 562

Since the list of available banks may change over time, it is recommended to send a POST request to the /v2/info/banks/indonesia-va/sale/list endpoint to obtain up-to-date information. This endpoint belongs to the /v2/info/banks/{payment_method}/{operationType}/list group of the Gate API. The request must contain the project and payment identifiers, signature, currency code, and payment amount, as shown in the example. Specify real payment data if possible. However, random values are also allowed.

Figure: Example of data in the request for receiving the list of banks

{
  "general": {
    "project_id": 200,
    "payment_id": "ORDER_155860015",
    "signature": "K6jllym+PtObocZtr345st...=="
  },
  "payment": {
    "amount": 1000000,
    "currency": "IDR"
  }
}

Figure: Example of data in the response containing the information about banks

[
  {
    "id": 433, // Bank ID
    "abbr": "PMBVA", // Bank abbreviation (for internal use)
    "name": "Permata VA", // International bank name
    "nativeName": "Permata VA", // Local bank name
    "currencies": [ // Array with information about the currencies supported by the bank
      {
        "id": 982, // Currency ID in the payment platform
        "alpha_3_4217": "IDR", // ISO-4217 alphabetic currency code
        "number_3_4217": "360", // ISO-4217 numeric currency code
        "exponent": 2 // The number of decimal units of the currency
      }
    ]
  },
  {
    "id": 434, 
    "abbr": "MDRIVA", 
    "name": "Mandiri VA", 
    "nativeName": "Mandiri VA", 
    "currencies": [
      {
        "id": 982,
        "alpha_3_4217": "IDR",
        "number_3_4217": "360",
        "exponent": 2
      }
    ]
  },
  {
    "id": 2931, 
    "abbr": "BNIVA", 
    "name": "BNI Virtual Account", 
    "nativeName": "BNI VA", 
    "currencies": [
      {
        "id": 982,
        "alpha_3_4217": "IDR",
        "number_3_4217": "360",
        "exponent": 2
      }
    ]
  }
]

If you have any questions about working with banks supported by the Indonesian Virtual Accounts method, refer to your ecommpay account manager.

Purchases by using Payment Page

General information

To process a purchase through Payment Page by using the Indonesian Virtual Accounts method, the merchant's web service is required to send a request with all required parameters and signature to the ecommpay URL and receive a callback with the result. The full sequence and special aspects of purchase processing are provided below.

Figure: Purchase by using Payment Page



Figure: Purchase processing by using Payment Page: step-by-step description

  1. A customer initiates a purchase in the web service.
  2. The web service sends the request for opening Payment Page to the specified ecommpay URL.
  3. The request for opening Payment Page is sent to the payment platform.
  4. The payment platform receives the request and validates the required parameters and signature.
  5. Payment Page is generated based on the project and request parameters.
  6. Payment Page is displayed to the customer.
  7. The customer selects one of the banks supported by the Indonesian Virtual Accounts method.
  8. The payment platform receives the request for processing the payment by using the Indonesian Virtual Accounts method.
  9. The payment platform processes the request and sends it to the provider service.
  10. The request is processed on the provider service side.
  11. The data for redirecting the customer to the provider service is sent from the provider service to the payment platform.
  12. The data for redirecting the customer is sent from the payment platform to Payment Page.
  13. The customer is redirected to the provider website, where a 16 digit code and payment instructions are displayed to the customer.
  14. In accordance with the payment instructions the customer enters the code on either the bank website, bank mobile application or the ATM, and confirms the purchase.
  15. The purchase is processed in the provider service.
  16. The provider service sends a notification about the result to the payment platform.
  17. The payment platform sends the payment result callback to the web service.
  18. The payment platform sends the result information to Payment Page.
  19. The result information is displayed to the customer on Payment Page.

Generally, when a customer confirms their intention to pay on the side of the web service, they are redirected to Payment Page where they select the payment method and, in the case of working with the Indonesian Virtual Accounts method, additionally select one of the available banks. However, in some situations, other options for choosing a payment method and bank may be relevant. For example, upon opening Payment Page, you can immediately redirect the customer to the bank selection page or limit the list of supported banks for a particular payment and display only target bank selection buttons to the customer. The specific option of selecting the payment method and bank is determined depending on the parameters specified in the request for opening Payment Page (more details below). The following options are available:

  • 1—when the payment form is opened, it sequentially displays separate pages for selecting a method and a bank. Then the customer selects the method and the bank (this option is used by default).
  • 2—when the payment form is opened, the buttons for selecting other methods and banks supported by this method are displayed on one page. Then the customer selects one of these banks.
  • 3—when the payment form is opened, it displays a page with buttons for selecting all available banks for this method. Then the customer selects one of these banks.
  • 4—when the payment form is opened, it displays a page with buttons for selecting only specific banks supported by this method. Then the customer selects one of these banks.
  • 5—when the payment form is opened, it displays a page requesting confirmation of redirection to the service of the specific bank. Then the customer confirms the redirection.

Information about the formats of requests and callbacks used for processing payments by using the Indonesian Virtual Accounts method via Payment Page is presented further in this section; general information about working with the Payment Page API is presented in Interaction concepts.

Request format

There are several things you need to consider when sending purchase requests by using the Indonesian Virtual Accounts method:

  1. The following parameters required for any payment must be specified:
    • project_id—project identifier obtained from ecommpay during integration
    • payment_id—payment identifier unique within the project
    • payment_currency—payment currency code in the ISO-4217 alpha-3 format
    • payment_amount—payment amount in the smallest currency unit. If the currency IDR is specified in the purchase request it is necessary to round the payment amount to an integer. If another currency is specified in the request, the payment amount is converted to an equivalent amount in the IDR currency on the ecommpay side and rounded up to an integer (for example, if the converted amount is 200,000.05 IDR, such an amount is rounded up to 200,001.00 IDR)
    • customer_id—customer identifier unique within the project
  2. The following parameters required for any payment must be specified: project_id, payment_id, payment_currency, payment_amount, customer_id.
  3. The following are the bank selection options:

    1. Selecting the method and the bank on Payment Page (1)—the default option, applied if the force_payment_method parameter and the payment_methods_options object are not used.
    2. Selecting a bank among other methods on Payment Page (2)—for this option in the payment_methods_options object specify the indonesia_va object containing the split_banks parameter with the value true:
      "payment_methods_options": "{\"indonesia_va\": {\"split_banks\": true}}"
    3. Selecting a bank among all available ones on Payment Page (3)—for this option specify the method code online-indonesian-banks in the force_payment_method parameter.
    4. Selecting a bank among specific ones on Payment Page (4)—for this option specify the following:
      • the online-indonesian-banks code in the force_payment_method parameter
      • the payment_methods_options object with the indonesia_va object that contains the split_banks parameter with the value true and a banks_id object with an array containing the target bank identifiers:
        "payment_methods_options": "{\"indonesia_va\": {\"split_banks\": true, \"banks_id\": [2831, 2931]}}"
    5. Confirming redirection to the service of the specific bank on Payment Page (5)—for this option specify the following:
      • the online-indonesian-banks code in the force_payment_method parameter
      • the payment_methods_options object with the indonesia_va object that contains the split_banks parameter with the value true and a banks_id object with an array containing the target bank identifier:
        "payment_methods_options": "{\"indonesia_va\": {\"split_banks\": true, \"banks_id\": [2831]}}"
  4. It may be necessary to specify the first and last names of the customer in the customer_first_name and customer_last_name parameters. Refer to your ecommpay key account manager for more information on the necessity of using theses parameters.
  5. Additionally, any other parameters available for working with Payment Page can be used (details).
  6. After all target parameters are specified, generate a signature (details).

Thus, a correct request for opening the payment form using the Indonesian Virtual Accounts method must contain the project identifier, basic payment information (identifier, amount, and currency code), customer information and signature.

{
   "project_id": 120,
   "payment_id": "580",
   "payment_amount": 1000,
   "payment_currency": "IDR",
   "customer_id": "customer1",
   "customer_first_name": "John",
   "customer_first_name": "Doe",
   "signature": "kUi2x9dKHAVNU0FYldOcZzUCwX6R\/ekpZhkIQg=="
}

Figure: Example of sufficient data in a purchase request

{
   "project_id": 120,
   "payment_id": "580",
   "payment_amount": 1000,
   "payment_currency": "IDR",
   "customer_id": "customer1",
   "customer_first_name": "John",
   "customer_first_name": "Doe",
   "signature": "kUi2x9dKHAVNU0FYldOcZzUCwX6R\/ekpZhkIQg=="
}

At the same time, in case of selecting a bank among specific banks (4), the request for opening Payment Page may contain additional data.

{
   "project_id": 120,
   "payment_id": "580",
   "payment_amount": 1000,
   "payment_currency": "IDR",
   "customer_id": "customer1",
   "customer_first_name": "John",
   "customer_first_name": "Doe",
   "force_payment_method": "online-indonesian-banks",
   "payment_methods_options": "{\"indonesia_va\": {\"split_banks\": true, \"banks_id\": [2831, 2931]}}",
   "signature": "kUi2x9dKHAVNU0FYldOcZzUCwX6R\/ekpZhkIQg=="
}

Callback format

The standard format for callbacks is used to deliver purchase results from Indonesian Virtual Accounts. For more information, see Callbacks.

The following is the example of a callback with information about a 200,000.00 IDR purchase made in the 200 project.

Figure: Example of callback data indicating that the purchase has been processed

 {
        "project_id": 200,
        "payment": {
            "id": "9770802",
            "type": "purchase",
            "status": "success",
            "date": "2020-02-22T22:44:46+0000",
            "method": "indonesia-va",
            "sum": {
                "amount": 20000000,
                "currency": "IDR"
            },
            "description": "test"
        },
        "account": {
            "number": "8856113600001045"
        },
        "customer": {
            "id": "1"
        },
        "operation": {
            "id": 52084000029401,
            "type": "sale",
            "status": "success",
            "date": "2020-02-22T22:44:46+0000",
            "created_date": "2020-02-22T17:30:42+0000",
            "request_id": "59b48b4c2d0a2b6a-00052085",
            "sum_initial": {
                "amount": 20000000,
                "currency": "IDR"
            },
            "sum_converted": {
                "amount": 20000000,
                "currency": "IDR"
            },
            "code": "0",
            "message": "Success",
            "provider": {
                "id": 1164,
                "payment_id": "644206",
                "auth_code": "",
                "date": "2020-02-22T22:44:45+0000"
            }
        },
        "signature": "Hekd6+86S592dGuYCHNLADZ8LaBC5/JSKObUxTvkUuCZL4phAiFQA=="
    }

The following is the example of a callback with information about a declined purchase.

Figure: Example of callback data indicating that the purchase has been declined

{
        "project_id": 200,
        "payment": {
            "id": "9770802",
            "type": "purchase",
            "status": "decline",
            "date": "2020-02-22T22:44:46+0000",
            "method": "indonesia-va",
            "sum": {
                "amount": 1000,
                "currency": "IDR"
            },
            "description": "test"
        },
        "account": {
            "number": "8856113600001046"
        },
        "customer": {
            "id": "1"
        },
        "operation": {
            "id": 52084000029401,
            "type": "sale",
            "status": "decline",
            "date": "2020-02-22T22:44:46+0000",
            "created_date": "2020-02-22T17:30:42+0000",
            "request_id": "59b48b4c2d0a2b6a-00052085",
            "sum_initial": {
                "amount": 1000,
                "currency": "IDR"
            },
            "sum_converted": {
                "amount": 1000,
                "currency": "IDR"
            },
            "code": "20101",
            "message": "Decline due to amount or frequency limit",
        },
        "signature": "Hekd6+86S592dGuYCHNLADZ8LaBC5/JSKObUxTvkUuCZL4phAiFQA=="
    }

Useful links

The following articles can be useful when implementing purchases via Payment Page:

Purchases by using Gate

General information

To process a purchase through Gate by using the Indonesian Virtual Accounts method, the merchant's web service is required to do the following:

  1. Send a request with all the required parameters and signature to the ecommpay URL.
  2. Receive an intermediate callback from the payment platform and redirect the customer to the Indonesian Virtual Accounts service.
  3. Receive the final callback from the payment platform.

The full sequence and special aspects of purchase processing are provided below.

Figure: Purchase by using Gate



Figure: Purchase processing by using Gate: step-by-step description

  1. A customer initiates a purchase by using the Indonesian Virtual Accounts method in the web service.
  2. The web service sends the request for processing the purchase by using Gate to the specified ecommpay URL.
  3. The payment platform receives the request.
  4. The payment platform validates the required parameters and signature in the request.
  5. The payment platform sends the response to the web service with information about the receipt of the request and its validity (details).
  6. The payment platform performs further processing of the request (with parameter consistency check) and sends it to the provider service.
  7. The request is processed on the provider service side.
  8. The provider service sends the redirection data to the payment platform.
  9. The payment platform sends the callback with the redirection data to the web service.
  10. The customer is redirected to the provider service, where a 16 digit code and payment instructions are displayed to the customer.
  11. In accordance with the payment instructions the customer enters the code on either the bank website, bank mobile application or the ATM, and confirms the purchase.
  12. The purchase is processed in the provider service.
  13. The provider service sends the payment result notification to the payment platform.
  14. The payment platform sends the payment result callback to the web service.
  15. The customer receives the payment result information from the web service.

Information about the formats of requests and callbacks used for processing payments by using the Indonesian Virtual Accounts method via Gate is presented further in this section. General information about working with the Gate API is presented in Interaction concepts.

Request format

There are several things you need to consider when sending purchase requests by using the Indonesian Virtual Accounts method:

  1. To initiate each purchase, send a separate POST request to the /v2/payment/banks/indonesia-va/sale endpoint. This endpoint belongs to the group /v2/payment/banks/{payment_method}/sale.
  2. Each request must include the following objects and parameters:
    • Object general—general purchase information:
      • project_id—project identifier obtained from ecommpay during integration
      • payment_id—payment identifier unique within the project
      • signature—request signature generated after all required parameters are specified (details—in the Signature generation and verification) (details)
    • Object payment—payment information:
      • amount—payment amount in the smallest currency unit. If the currency IDR is specified in the purchase request it is necessary to round the payment amount to an integer. If another currency is specified in the request, the payment amount is converted to an equivalent amount in the IDR currency on the ecommpay side and rounded up to an integer (for example, if the converted amount is 200,000.05 IDR, such an amount is rounded up to 200,001.00 IDR)
      • currency—payment currency code in the ISO-4217 alpha-3 format
    • Object customer—customer information:
      • id—customer identifier unique within the project
      • ip_address—customer IP address relevant for the initiated payment
    • Object account—customer account information:
      • bank_id—bank identifier
  3. It may also be required to specify the first name and the last name of the customer in the corresponding parameters:
    • Object customer—customer information:
      • first_name—customer first name
      • last_name—customer last name
    • Object return_url—contains the URLs to which customer is redirected during or after payment processing:
      • return—URL to return customer to the web service during any step before the payment is completed

    Refer to your ecommpay key account manager for more information on the necessity of using theses parameters.

  4. Additionally, any other parameters included in the specification can be used.

Thus, a correct purchase request by using the Indonesian Virtual Accounts method must contain the project identifier, basic payment information (identifier, amount, and currency code), customer information, URL for redirection, as well bank identifier as signature.

{
    "general": {
      "project_id": 2990,
      "payment_id": payment_id,
      "signature": "PJkV8ej\/UG0Di8hTng6JvC7vQsaC6tajQVVfBaNIipTv+AWoXW\/9MTO8yJA=="
    },
    "payment": {
      "amount": 35000000,
      "currency": "IDR"
    },
    "customer": {
      "id": "12345",
      "ip_address": "192.0.2.0"
      "first_name": "John",
      "last_name": "Doe"
    },
    "account":{
      "bank_id": 2961
    },
    "return_url": {
      "return": "https://example.com/return"
    }
 }

Figure: Example of sufficient data in a purchase request

{
    "general": {
      "project_id": 2990,
      "payment_id": payment_id,
      "signature": "PJkV8ej\/UG0Di8hTng6JvC7vQsaC6tajQVVfBaNIipTv+AWoXW\/9MTO8yJA=="
    },
    "payment": {
      "amount": 35000000,
      "currency": "IDR"
    },
    "customer": {
      "id": "12345",
      "ip_address": "192.0.2.0"
      "first_name": "John",
      "last_name": "Doe"
    },
    "account":{
      "bank_id": 2961
    },
    "return_url": {
      "return": "https://example.com/return"
    }
 }

Formats of intermediate callbacks for customer redirection

Each payment made with the Indonesian Virtual Accounts method requires redirection of customers from the merchant's web service to the Indonesian Virtual Accounts service. To redirect a customer it is necessary to receive an intermediate callback from the payment platform and use the information included in the redirect_data object. The format of such callbacks is standard (details), and the following objects and parameters are included in the redirect_data object:

  • body—object with data to be sent in the request body
  • method—parameter specifying the HTTP method for sending the request (GET or POST)
  • url—parameter containing a link for redirection

Figure: redirect_data example

  "redirect_data": {
    "body": {},
    "method": "GET",
    "url": "https://www.example.com/pay"
  }

Final callback format

In the Indonesian Virtual Accounts method, the callbacks that deliver purchase results use the standard format described in Callbacks.

The following is the example of a callback with information about a 200,000.00 IDR purchase made in the 200 project.

Figure: Example of callback data indicating that the purchase has been processed

 {
        "project_id": 200,
        "payment": {
            "id": "9770802",
            "type": "purchase",
            "status": "success",
            "date": "2020-02-22T22:44:46+0000",
            "method": "indonesia-va",
            "sum": {
                "amount": 20000000,
                "currency": "IDR"
            },
            "description": "test"
        },
        "account": {
            "number": "8856113600001045"
        },
        "customer": {
            "id": "1"
        },
        "operation": {
            "id": 52084000029401,
            "type": "sale",
            "status": "success",
            "date": "2020-02-22T22:44:46+0000",
            "created_date": "2020-02-22T17:30:42+0000",
            "request_id": "59b48b4c2d0a2b6a-00052085",
            "sum_initial": {
                "amount": 20000000,
                "currency": "IDR"
            },
            "sum_converted": {
                "amount": 20000000,
                "currency": "IDR"
            },
            "code": "0",
            "message": "Success",
            "provider": {
                "id": 1164,
                "payment_id": "644206",
                "auth_code": "",
                "date": "2020-02-22T22:44:45+0000"
            }
        },
        "signature": "Hekd6+86S592dGuYCHNLADZ8C5/JSKObUxTvkUuCZL4phAiFQA=="
    }

The following is the example of a callback with information about a declined purchase.

Figure: Example of callback data indicating that the purchase has been declined

{
        "project_id": 200,
        "payment": {
            "id": "9770802",
            "type": "purchase",
            "status": "decline",
            "date": "2020-02-22T22:44:46+0000",
            "method": "indonesia-va",
            "sum": {
                "amount": 1000,
                "currency": "IDR"
            },
            "description": "test"
        },
        "account": {
            "number": "8856113600001046"
        },
        "customer": {
            "id": "1"
        },
        "operation": {
            "id": 52084000029401,
            "type": "sale",
            "status": "decline",
            "date": "2020-02-22T22:44:46+0000",
            "created_date": "2020-02-22T17:30:42+0000",
            "request_id": "59b48b4c2d0a2b6a-00052085",
            "sum_initial": {
                "amount": 1000,
                "currency": "IDR"
            },
            "sum_converted": {
                "amount": 1000,
                "currency": "IDR"
            },
            "code": "20101",
            "message": "Decline due to amount or frequency limit",
        },
        "signature": "Hekd6+86S592dGuYCHNLADZ8LaBC5/JSKObUxTvkUuCZL4phAiFQA=="
    }

Useful links

The following articles can be useful when implementing purchases via Gate:

Analysis of payments results

To analyse information about payments made with the Indonesian Virtual Accounts method and other methods, you can use:

  • Dashboard interface toolkit with various lists and analytic panels.
  • Reports in CSV file format, available via the Reports section (one-time and periodically).
  • Data in JSON format, sent by program requests to a specified URL available by using the Data API interface.

If you have any questions, refer to the documentation (Dashboard and Using Data API) and ecommpay technical support.