Shopee

Overview

Introduction

Shopee is a payment method which allows you to process payments in Malaysian ringgits by using e-wallets in Malaysia. This method supports purchases.

This article provides information about working with the Shopee method: general insights are presented in the Overview section, while information about the actions required to process payments and perform other actions is presented in the sections that follow.

General information

Payment method type digital wallet payments
Payment instruments digital wallets
Countries and regions MY
Payment currencies MYR
Currency conversion on the ecommpay side
One-time purchases +
Credential-on-file purchases
Full refunds
Partial refunds
Payouts
Chargebacks
Notes
Onboarding and access fee refer to your ecommpay account manager

Interaction diagram

Payment processing by using the Shopee method involves the merchant's web service, one of ecommpay interfaces, the ecommpay payment platform, and technical facilities of the provider service.

Operations support

Various platform interfaces can be used to process payments and perform operations using the Shopee method. Purchases can be processed by using Payment Page, Gate and Dashboard (using payment links). At the same time, regardless of the interfaces used, the following properties and limitations are applicable.

The following properties and limitations apply to the Shopee method.

  Amounts, MYR Times ¹
minimum maximum base threshold
Purchases 5.00 5,000.00 3 minutes *

* For information about the threshold time, refer to your account manager.

Note:
  1. The base and threshold times are defined as follows:
    • The base time is the average estimated time between the moment a payment is initiated in the payment platform to the moment the payment result is sent to the web service. The base time evaluation is made on the assumption of normal operation of all technical facilities and communication channels and typical customer behaviour (if any input from the customer is required). Use the base time to estimate when to react to the absence of payment result callbacks or when to check payment status (details).
    • The threshold time is the maximum possible time between the moment a payment is initiated in the payment platform to the moment the web service receives the callback with the payment result. A payment is automatically assigned the decline status if it wasn't processed within the threshold time. For individual customisation of the threshold time limit, contact ecommpay technical support.

Processing scenarios

To perform a purchase by using the Shopee method, you need to redirect the customer to the provider service.

The customer payment scenario via Payment Page looks like this.

General scenarios of processing purchases and payouts can be presented as follows.

Scenarios for performing operations via the main interfaces of the payment platform correspond to those presented in the diagrams. Similarly, when additional features (such as payment links) are used, scenarios for performing operations also correspond to the specifics of those features.

Purchases by using Payment Page

General information

To process a purchase through Payment Page by using the Shopee method, the merchant's web service is required to send a request with all required parameters and signature to the ecommpay URL and receive a callback with the result. The full sequence and special aspects of purchase processing are provided below.

Figure: Purchase processing by using Payment Page: step-by-step description

  1. A customer initiates a purchase in the web service.
  2. The web service sends the request for opening Payment Page to the specified ecommpay URL.
  3. The request for opening Payment Page is sent to the payment platform.
  4. The payment platform receives the request and validates the required parameters and signature.
  5. Payment Page is generated based on the project and request parameters.
  6. Payment Page is displayed to the customer.
  7. The customer selects the Shopee method.
  8. The payment platform receives the request for processing the payment by using the Shopee method.
  9. The payment platform processes the request and sends it to the provider service.
  10. The request is processed on the provider service side.
  11. The data for redirecting the customer to the provider service is sent from the provider service to the payment platform.
  12. The data for redirecting the customer is sent from the payment platform to Payment Page.
  13. The customer is redirected to the provider service.
  14. The customer completes all required payment steps.
  15. The purchase is processed in the provider service.
  16. The result information is displayed to the customer in the provider service.
  17. The customer is redirected to Payment Page.
  18. The provider service sends a notification about the result to the payment platform.
  19. The payment platform sends the payment result callback to the web service.
  20. The payment platform sends the result information to Payment Page.
  21. The result information is displayed to the customer on Payment Page.

Information about the formats of requests and callbacks used for processing payments by using the Shopee method via Payment Page is presented further in this section; general information about working with the Payment Page API is presented in Interaction concepts.

Request format

There are several things you need to consider when sending purchase requests by using the Shopee method:

  1. The following parameters required for any payment must be specified:
    • project_id—project identifier obtained from ecommpay during integration
    • payment_id—payment identifier unique within the project
    • payment_currency—payment currency code in the ISO-4217 alpha-3 format
    • payment_amount—payment amount in the smallest currency unit
    • customer_id—customer identifier unique within the project

    Depending on the payment processing provider, other parameters may be required in the purchase requests.

  2. The following parameters required for any payment must be specified: project_id, payment_id, payment_currency, payment_amount, customer_id.

    Depending on the payment processing provider, other parameters may be required in the purchase requests.

  3. Additionally, it is recommended to specify the parameter customer_phone. If this parameter is missing, the payment form may display an input field for entering the missing value (details are available in Submission of additional payment information).
  4. If you need to have the payment form displayed with the Shopee method selected, set the force_payment_method parameter to shopee.
  5. Additionally, any other parameters available for working with Payment Page can be used (details).
  6. After all target parameters are specified, generate a signature (details).

Thus, a correct request for opening the payment form using the Shopee method must contain the project identifier, basic payment information (identifier, amount, and currency code), customer identifier and signature.

{
   "project_id": 120,
   "payment_id": "580",
   "payment_amount": 10000,
   "payment_currency": "MYR",
   "customer_id": "customer1",
   "signature": "kUi2x9dKHAVNU0FYldOcZzUCwX6R\/ekpZhkIQg=="
}

Figure: Example of sufficient data in a purchase request

{
   "project_id": 120,
   "payment_id": "580",
   "payment_amount": 10000,
   "payment_currency": "MYR",
   "customer_id": "customer1",
   "signature": "kUi2x9dKHAVNU0FYldOcZzUCwX6R\/ekpZhkIQg=="
}

Callback format

The Shopee method uses the standard format for callbacks to deliver purchase results. For more information, see Callbacks.

The following is the example of a callback with information about a 100.00 MYR purchase made in the 1234 project.

Figure: Example of callback data indicating that the purchase has been processed

{
    "project_id": 1234,
    "payment": {
        "id": "payment_47",
        "type": "purchase",
        "status": "success",
        "date": "2022-03-25T11:08:45+0000",
        "method": "shopee",
        "sum": {
            "amount": 10000,
            "currency": "MYR"
        },
        "description": ""
    },
    "customer": {
        "id": "customer_123"
    },
    "operation": {
        "id": 28,
        "type": "sale",
        "status": "success",
        "date": "2022-03-25T11:08:45+0000",
        "created_date": "2022-03-25T11:08:05+0000",
        "request_id": "9e32835fb27907e0336c5117242b5cf60a4e17839",
        "sum_initial": {
            "amount": 10000,
            "currency": "MYR"
        },
        "sum_converted": {
            "amount": 10000,
            "currency": "MYR"
        },
        "code": "0",
        "message": "Success",
        "provider": {
            "id": 0000,
            "payment_id": "123abc123-321",
            "auth_code": ""
        }
    },
    "signature": "U7HQO7ToISZhMPKdMtaxkUKQtoYzFvoB3cs9CRd4xeYG2Q=="
}

The following is the example of a callback with information about a declined purchase.

Figure: Example of callback data indicating that the purchase has been declined

{
    "project_id": 1234,
    "payment": {
        "id": "payment_47",
        "type": "purchase",
        "status": "decline",
        "date": "2022-03-25T11:20:30+0000",
        "method": "shopee",
        "sum": {
            "amount": 10000,
            "currency": "MYR"
        },
        "description": ""
    },
    "customer": {
        "id": "customer_123"
    },
    "operation": {
        "id": 31,
        "type": "sale",
        "status": "decline",
        "date": "2022-03-25T11:20:30+0000",
        "created_date": "2022-03-25T11:19:53+0000",
        "request_id": "fff3d5f8d5d31bc460b68b57dc63f4b482e906eb",
        "sum_initial": {
            "amount": 10000,
            "currency": "MYR"
        },
        "sum_converted": {
            "amount": 10000,
            "currency": "MYR"
        },
        "code": "20000",
        "message": "General decline",
        "provider": {
            "id": 0000,
            "payment_id": "0cf4215c-8978",
            "auth_code": ""
        }
    },
    "signature": "J7W15rkqrLzTCD4HkoMz2iFYv58P4VnHANu45/jmY+g=="
}

Useful links

The following articles can be useful when implementing purchases via Payment Page:

Purchases by using Gate

General information

To process a purchase through Gate by using the Shopee method, the merchant's web service is required to do the following:

  1. Send a request with all the required parameters and signature to the ecommpay URL.
  2. Receive an intermediate callback from the payment platform and redirect the customer to the provider service.
  3. Receive the final callback from the payment platform.

The full sequence and special aspects of purchase processing are provided below.

Figure: Purchase processing by using Gate: step-by-step description

  1. A customer initiates a purchase by using the Shopee method in the web service.
  2. The web service sends the request for processing the purchase by using Gate to the specified ecommpay URL.
  3. The payment platform receives the request.
  4. The payment platform validates the required parameters and signature in the request.
  5. The payment platform sends the response to the web service with information about the receipt of the request and its validity (details).
  6. The payment platform performs further processing of the request (with parameter consistency check) and sends it to the provider service.
  7. The request is processed on the provider service side.
  8. The provider service sends the redirection data to the payment platform.
  9. The payment platform sends the callback with the redirection data to the web service.
  10. The customer is redirected to the provider service.
  11. The customer completes all required payment steps.
  12. The purchase is processed in the provider service.
  13. The result is displayed to the customer.
  14. The customer is redirected to the web service.
  15. The provider service sends the payment result notification to the payment platform.
  16. The payment platform sends the payment result callback to the web service.
  17. The customer receives the payment result information from the web service.

Information about the formats of requests and callbacks used for processing payments by using the Shopee method via Gate is presented further in this section. General information about working with the Gate API is presented in Interaction concepts.

Request format

There are several things you need to consider when sending purchase requests by using the Shopee method:

  1. To initiate each purchase, send a separate POST request to the /v2/payment/wallet/shopee/sale endpoint. This endpoint belongs to the group /v2/payment/wallet/{payment_method}/sale.
  2. Each request must include the following objects and parameters:
    • Object general—general purchase information:
      • project_id—project identifier obtained from ecommpay during integration
      • payment_id—payment identifier unique within the project
      • signature—request signature generated after all required parameters are specified (details—in the Signature generation and verification) (details)
    • Object payment—payment information:
      • amount—payment amount in the smallest currency unit
      • currency—payment currency code in the ISO-4217 alpha-3 format
    • Object customer—customer information:
      • id—customer identifier unique within the project
      • ip_address—customer IP address relevant for the initiated payment
    • Object return_url—contains the URLs to which customer is redirected while or after payment processing:
      • success—URL to return customer to the web service after a successful payment.

    Depending on the payment processing provider, other parameters may be required in the purchase requests.

  3. Additionally, any other parameters included in the specification can be used.

Thus, a correct purchase request by using the Shopee method must contain the project identifier, basic payment information (identifier, amount, and currency code), customer identifier and IP address and the signature.

{
  "general": {
    "project_id": 210,
    "payment_id": "test_payment",
    "signature": "PJkV8ej\/UG0Di8hTng6JvipTv+AWoXW\/9MTO8yJA=="
  },
  "payment": {
    "amount": 10000,
    "currency": "MYR"
  },
  "customer": {
    "id": "customer123",
    "ip_address": "192.0.2.0"
  }
  "return_url": {
    "success": "http://example.com/success"
  }
}

Figure: Example of sufficient data in a purchase request

{
  "general": {
    "project_id": 210,
    "payment_id": "test_payment",
    "signature": "PJkV8ej\/UG0Di8hTng6JvipTv+AWoXW\/9MTO8yJA=="
  },
  "payment": {
    "amount": 10000,
    "currency": "MYR"
  },
  "customer": {
    "id": "customer123",
    "ip_address": "192.0.2.0"
  }
  "return_url": {
    "success": "http://example.com/success"
  }
}

Formats of intermediate callbacks for customer redirection

Each payment made with the Shopee method requires redirection of customers from the merchant's web service to the provider service. To redirect a customer it is necessary to receive an intermediate callback from the payment platform and use the information included in the redirect_data object. The format of such callbacks is standard (details), and the following objects and parameters are included in the redirect_data object:

  • body—object with data to be sent in the request body
  • method—parameter specifying the HTTP method for sending the request (GET or POST)
  • url—parameter containing a link for redirection

Figure: redirect_data example

  "redirect_data": {
    "body": {},
    "method": "GET",
    "url": "https://www.example.com/pay"
  }

Final callback format

The Shopee method uses the standard format for callbacks to deliver purchase results. For more information, see Callbacks.

The following is the example of a callback with information about a 100.00 MYR purchase made in the 1234 project.

Figure: Example of callback data indicating that the purchase has been processed

{
    "project_id": 1234,
    "payment": {
        "id": "payment_47",
        "type": "purchase",
        "status": "success",
        "date": "2022-03-25T11:08:45+0000",
        "method": "shopee",
        "sum": {
            "amount": 10000,
            "currency": "MYR"
        },
        "description": ""
    },
    "customer": {
        "id": "customer_123"
    },
    "operation": {
        "id": 28,
        "type": "sale",
        "status": "success",
        "date": "2022-03-25T11:08:45+0000",
        "created_date": "2022-03-25T11:08:05+0000",
        "request_id": "9e32835fb27907e0b0856e33117242b5cf60e17839",
        "sum_initial": {
            "amount": 10000,
            "currency": "MYR"
        },
        "sum_converted": {
            "amount": 10000,
            "currency": "MYR"
        },
        "code": "0",
        "message": "Success",
        "provider": {
            "id": 0000,
            "payment_id": "123abc123-321",
            "auth_code": ""
        }
    },
    "signature": "U7HQO7ToISZhMPKdM4Xr4DSoYzFvoB3cs9CRd4xeYG2Q=="
}

The following is the example of a callback with information about a declined purchase.

Figure: Example of callback data indicating that the purchase has been declined

{
    "project_id": 1234,
    "payment": {
        "id": "payment_47",
        "type": "purchase",
        "status": "decline",
        "date": "2022-03-25T11:20:30+0000",
        "method": "shopee",
        "sum": {
            "amount": 10000,
            "currency": "MYR"
        },
        "description": ""
    },
    "customer": {
        "id": "customer_123"
    },
    "operation": {
        "id": 31,
        "type": "sale",
        "status": "decline",
        "date": "2022-03-25T11:20:30+0000",
        "created_date": "2022-03-25T11:19:53+0000",
        "request_id": "fff3d5f8d5d31bc460b68b57dc63f4b482e906eb",
        "sum_initial": {
            "amount": 10000,
            "currency": "MYR"
        },
        "sum_converted": {
            "amount": 10000,
            "currency": "MYR"
        },
        "code": "20000",
        "message": "General decline",
        "provider": {
            "id": 0000,
            "payment_id": "0cf4215c-8978",
            "auth_code": ""
        }
    },
    "signature": "J7W15rkqrLzTCR4m8Cz2iFYv58P4VnHANu445/jmY+g=="
}

Useful links

The following articles can be useful when implementing purchases via Gate:

Analysis of payments results

To analyse information about payments made with the Shopee method and other methods, you can use:

  • Dashboard interface toolkit with various lists and analytic panels.
  • Reports in CSV file format, available via the Reports section (one-time and periodically).
  • Data in JSON format, sent by program requests to a specified URL available by using the Data API interface.

If you have any questions, refer to the documentation (Dashboard and Using Data API) and ecommpay technical support.